Table Games Pit Manager

About the role

Works with and accepts general guidance and direction on the day-to-day management of the casino floor from the Casino Manager and/or the Casino Shift Manager on duty. Responsible for managing supervisors, dealers, and games in the table games department. This position must exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy, and Positivity).

Responsibilities

• Monitor activity on all table games; ensure that game integrity is upheld.
• Maintain a thorough understanding of the rules and procedures for each game offered on the casino floor.
• Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs.
• Maintain a detailed knowledge of upcoming casino events.
• Monitor and continually train table games staff including supervisors and dealers.
• Greet and interact with guests in a professional, welcoming, and attentive manner.
• Ensure all laws, regulations, MICS, and company/departmental policies are followed by staff.
• Work professionally with other departments including Security, Surveillance, Human Resources, and Finance/Cage to efficiently and properly complete day-to-day tasks.
• Identify advantage play and cheating techniques in a timely fashion to preserve the integrity of games.
• Maintain a working knowledge of other departmental SOPs applicable to business (e.g., SOPs for creating players cards or issuing marketing comps).
• Manage staff by assigning dealers to games and supervisors to sections; open and close games as business levels dictate or per direction of the Casino Manager or Casino Shift Manager.
• Continually communicate pertinent gaming and employee information to the Casino Manager and/or the Casino Shift Manager and others as instructed.
• Inventory cards and other equipment on a daily basis.
• Effective coaching and suggesting issuance of progressive discipline to the Casino Manager / Casino Shift Manager as appropriate.
• Work closely with other managers to identify opportunities to increase revenues and operate more efficiently, thereby increasing profitability.
• Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls, and gaming regulations.
• Accurate and efficient completion of day-to-day reports and special projects that may be assigned.
• Perform other reasonable duties and responsibilities as requested.

Supervisory Responsibilities

• Casino Floor Supervisors
• Table Games Dealers

Requirements

• Ability to effectively manage employees, including necessary training and coaching, with evidence of developing exceptionally motivated teams.
• Excellent analytical, problem-solving, administrative, multi-tasking, organization, and prioritization skills.
• Must be able to effectively communicate with excellent interpersonal skills.
• Able to effectively communicate in English, in both written and oral forms.
• Computer literate in Microsoft Windows/Office applications required.
• Must be able to obtain Nevada Gaming Registration and Alcohol Awareness Card.
• Minimum age requirement is 21.
• Bachelor’s or related degree preferred.
• 5 years table games experience required.
• 2 years table games supervisory experience required.
• Knowledge of all table games.
• Must possess basic mathematical skills to include ability to add, subtract, multiply, and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.
• Work varied shifts, including weekends and holidays.

Tipped Position: This position does not earn tips.