Pit Manager

Responsibilities

• Under the direction of the Shift Manager, perform functions of a Pit Manager on an assigned shift.
• Reviews game spread & staffing levels and recommends policy changes in accordance with Gaming Compliance and Regulations.
• Reviews the internal security of all table games operations and maintains surveillance of all activities that could affect the efficiency & effectiveness, as well as, integrity of the casino operation.
• Offer the highest possible level of customer service resulting in a maximum level of guest enjoyment with anticipated return play.
• Promote positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolve customer related issues in a timely manner.
• Ensure the protection of customer’s rewards and credit lines.
• Create and ensure a fun-filled, entertaining, and exciting environment.
• Attain maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation and trial of new gaming product.
• Properly staff and schedule the Table Games department efficiently keeping in mind special events, weather, and business conditions.
• Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity, and engagement.
• Work diligently to support the Hard Rock culture and team philosophy throughout the department and property.
• Act as a role model to all employees, always present oneself as a credit to Hard Rock and encourage other team members to do the same.
• Develop team members’ knowledge and skills through education, training, coaching, and corrective counseling.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• Comply with all departmental and company policies including Hard Rock’s business ethics guidelines.
• Comply with all regulatory requirements.
• Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Insure adherence to all IGC gaming regulations and statues.

Qualifications

• A high school diploma or equivalent.
• Minimum of two years as a Floor Supervisor in a casino.

Additional Details

• Strong leadership and interpersonal skills.
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate.
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy.
• May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.