Poker Dual Rate

Responsibilities

• Dealer Duties and Responsibilities:
• Acknowledges, greets, and converses with all guests; helps and provides information to anyone showing an interest in gaming.
• Provides fast, flawless, personalized service to players.
• Consistently builds and maintains rapport with guests.
• Knowledge of all aspects of the games dealt.
• Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.
• Counsels and trains new employees.
• Ensures appropriate game protection.
• Ensures appropriate game pace for all players.
• Maintains strict confidentiality in all company matters.
• Conducts assigned game according to the procedure.
• Maintains accurate records of player activity.
• Supervisor Duties and Responsibilities:
• Ensure enforcement of game procedures and policies as outlined in the company and departmental manuals, and in accordance with Internal Controls, monitors for compliance.
• Tracks guest play and relays all pertinent information to the immediate supervisor.
• Settles minor disputes and guest concerns in a professional and timely manner, escalates to immediate supervisor when necessary.
• Informs immediate supervisor and Surveillance team of unnatural or irregular play.
• Reports significant cash and cheque transactions.
• Ensures compliance with Title 31 requirements and processes.
• Responsible for the accountability of the chips, cards, and all other gaming equipment.
• Responsible for the overall integrity of daily Poker Room operations on assigned shift.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Promotes a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members.
• Ensures team members have the tools needed to do their jobs to maximize efficiency.
• Maintains strict confidentiality in all departmental and company matters.
• Provide visible leadership in gaming operation areas.
• Ability to observe and identify suspicious players, as well as to observe and direct actions of subordinates.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one (1) year of experience as a dealer in a casino establishment.
• Excellent verbal and written communication skills; must be fluent and literate in English.
• Knowledgeable of applicable state gaming laws and regulations.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail-oriented.
• Must have the ability to interact with guests, team members, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• MUST be able to obtain/maintain Colorado Support Gaming license : https://sbg.colorado.gov/gaming-support-license