Dual Rate Poker Dealer

About the role

The Dual Rate Poker Dealer reports to the Poker Supervisor and is responsible for supporting and ensuring operations run smoothly through positive interactions with guests, resolution of disputes, and management of floor operations.

Responsibilities

• Leads, coaches, and supports table games dealers to ensure legendary customer service.
• Ensures table games dealers have the training, tools, and mindset to enable them as service professionals.
• Learns and applies continuous improvements in the guest and employee experience.
• Ensures operational and game integrity.
• Tracks guest play and relays all pertinent information to Manager.
• Solves guest concerns in a quick, professional, and efficient manner.
• Executes changes in table games limits to meet the customer demand and needs of the business.
• Informs Assistant Poker Manager and Surveillance team of unnatural or irregular play.
• Maintains bank floats.
• Reports significant cash and cheque transactions.
• Verifies issuance of credit after all necessary signatures are confirmed.
• Knows and abides by Ohio Casino Control Commission regulations, internal controls, and company policies and procedures.
• Presents oneself in a polished, professional, and service-minded way and leads team to do the same.
• Holds team accountable for various job policies and ensures adherence to regulatory, departmental, and company policies.

Requirements

• Must be able to work independently.
• Excellent employee and customer service skills are essential.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Well-developed interpersonal skills.
• Must enjoy entertaining and communicating with the public.
• Excellent math skills and the ability to multi-task.
• Must be able to continuously perform repetitive hand, arm, and shoulder motion.
• Must be able to sit, stand, or walk for long periods of time (4 hours).
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises, and bright lights.
• Must be able to work varied shifts, weekends, and holidays as needed.
• Able to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English.

Qualifications

• High school diploma or GED is required.
• College Degree preferred.
• 1-2 years supervisory experience.
• Must possess and demonstrate a genuine desire to serve the public.
• Must have a professional appearance and be a team player.
• Broad knowledge of casino rules, regulations, and procedures, including good game security.
• Must be 21 years of age.