Poison Information Specialist - Tennessee Poison Center

Job Summary

Appropriately triages all calls, inquiries about symptoms and signs of poisonings, then provides management and treatment recommendations. Provides accurate information about symptoms and treatment recommendations of poisonings to consumers, health care providers, and other agencies under occasional guidance, and does follow-up calls to hospitals on all patients until discharged. Keeps accurate medical records on calls, codes all information accurately and writes appropriate case notes. Reports to the Director and Managing Director of the Tennessee Poison Center (TPC).

Key Responsibilities

• Makes appropriate decisions based on triage, need for toxicologist consultation and treatment recommendations.
• Determines difficult problems in a timely fashion, only after exhausting all possibilities for resolution within scope of responsibilities.
• Maintains appropriate documentation of the call.
• Demonstrates mastery of drug poisoning assessments in practical applications of a difficult nature.
• Trains and educates by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.

Technical Capabilities

• Records Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate Records Management in practical applications of moderate difficulty.
• Call Center Problem Solving (Intermediate): Ability to maintain ongoing dialogue with customers in order to assess impact of problems thereby ensuring problems are addressed in relation to their severity and importance to the situation.
• Drug Poisoning Assessments (Intermediate): Demonstrates mastery of drug poisoning assessments in practical applications of a difficult nature.

Core Accountabilities

• Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
• Problem Solving/Complexity of work: Analyzes moderately complex problems using technical experience and judgment.
• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.
• Team Interaction: Provides informal guidance and support to team members.

Core Capabilities

• Serving Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Solving Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offering Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
• Ensuring High Quality: Performs excellent work; Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Ensuring Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfilling Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
• Managing Resources Effectively: Demonstrates accountability; applies understanding of the departmental work to effectively manage resources for a department/area; makes data-driven decisions.
• Generating New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Applying Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• Adapting to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications

• Relevant Work Experience: Experience Level: 2 years
• Education: Bachelor's (Required)