Pod Program Coordinator

About the role

Possibilities ABA is a rapidly expanding practice offering high-quality ABA and specialty counseling services for neurodiverse individuals and their families. Alongside traditional mental health care, we deliver targeted interventions for autism, OCD, and ADHD, and tailor supports that meet the whole child, beyond a diagnosis. We are committed to evidence-based care, thoughtful collaboration, and meaningful work with families.

Responsibilities

• Supervise Leads; provide ongoing feedback and support.
• Conduct monthly fidelity checks and performance oversight.
• Approve activities and outings beyond regular schedules in collaboration with the Center Director.
• Manage monthly purchase requests that are necessary for pod programming.
• Oversee scheduling adjustments, station changes, pod group updates, and rotation modifications.
• Delegate center-based tasks effectively.
• Support team morale, monitor burnout, and manage culture initiatives and monthly culture boost budget.
• Maintain consistent communication with staff; field questions and resolve issues.
• Provide minor corrective feedback and complete CI/CA forms in consultation with the CD when needed.
• Redirect staff concerns to appropriate departments (HR, CD, etc.) when appropriate.
• Update POD tracking systems with new learner information.
• Create and maintain learner name tags and welcome materials.
• Rotate toys and materials to maintain engaging environments.
• Oversee holiday and special event decorating, takedown, and storage.
• Aid in daily operational needs including cancellations, crisis support, document printing/scanning, and staff direction.
• Oversee security of supplies, keys, locked cabinets, and front door access.
• Lock/unlock doors as needed and manage door codes appropriately.
• Submit restock requests and BCBA-related purchases as needed.
• Source cost-effective purchasing options when appropriate.
• Maintain and restock field kits.
• Maintain and restock the Possibilities Store based on team and learner interests.
• Track and maintain all center devices including iPads, AirPods, chargers, cameras, and Google devices.
• Ensure devices are charged and properly stored daily.
• Maintain tech sign-out system.
• Provide basic troubleshooting and support.
• Manage staff apps through JAMF and maintain Apple Business Manager access.
• Notify leadership when additional devices are needed.
• Enter applicable time into Lumary and confirm completion.
• Support documentation processes and internal tracking systems.
• Attend monthly leadership meetings.
• Complete CI/CA documentation when necessary following unresolved verbal warnings.
• Submit weekly content to the RC account (approximately 30 minutes/week).
• Ensure learner confidentiality by blurring faces as required.
• Provide photo updates with captions or brief summaries.

Qualifications

• Current RBT certification; prior ABA experience preferred.
• High school diploma or equivalent required; relevant college coursework preferred.
• Prior office management experience strongly preferred.
• Demonstrated leadership or managerial experience required.
• Strong organizational, time management, and problem-solving skills.
• Ability to work independently with minimal supervision and exercise sound judgment.
• Comfortable balancing administrative responsibilities with hands-on support.
• Flexible availability based on center needs, including occasional after-school coverage.
• Proficient in Google Workspace and basic technology troubleshooting.
• Ability to handle confidential information professionally.
• Passion for creating a safe, supportive, and engaging environment for staff and learners.