PMHNP + Practice Operations Manager

Schedule

• 5 days per week
• Flexibility in structuring your day based on patient care vs. operations
• No weekends or night shifts required

Pay

$110,000 per year.

Full-time Benefits

• Health, vision, and dental
• Paid time off
• Paid recharge days
• HSA with employer match
• Dependent care FSA
• Employer-paid Life and AD&D insurance
• Employer-paid short-term and long-term disability
• HealthiestYou wellness program – no cost for participation; 100% free healthcare visits
• Employee assistance program
• 401k with generous employer match
• Student loan support
• Paid malpractice insurance
• Crunch fitness discounts
• Voluntary pet insurance

Job Responsibilities

Clinical Care (Direct Patient Impact)

• Provide high-quality, compassionate psychiatric care to a manageable caseload
• Collaborate with the medical director and practice leadership, providers and care teams to support continuity and clinical excellence
• Help ensure patients experience a welcoming, efficient, and supportive care environment

Operations & Practice Leadership (Big-Picture + Daily Impact)

• Autonomy to design and implement workflow improvements
• Direct input into staffing models, scheduling strategies, and patient flow
• Partner—not just support—practice leadership in operational decisions
• Reports to Practice Leader
• Oversee and improve daily clinic operations, ensuring scheduling, patient flow, and provider support are smooth and effective
• Manage provider utilization targets and reporting to help the practice run sustainably
• Optimize workflows and clinical systems to boost quality, reduce friction, and enhance patient satisfaction
• Lead a small, high-performing administrative team, supporting clarity, communication, and professional growth

Quality, Safety & Compliance

• Ensure adherence to HIPAA, OSHA, and behavioral health regulations
• Maintain safety protocols and help create a culture of calm, clarity, and accountability

Patient Experience

• Serve as a thoughtful and professional escalation point for patient concerns
• Champion responsive, compassionate communication across the practice
• Keep an eye on trends in patient satisfaction and support continuous improvement

Strategic & Growth Collaboration

• Partner with the practice leader on new service lines and improvements that meaningfully enhance care
• Opportunity for mentorship and support from experienced leaders. Collaborative culture. No figure it out alone as we work as a team
• Participate in evaluating systems that make clinical and administrative work easier
• Track KPIs and help drive smart, patient-centered operational decisions

Qualifications and skills

• Required Board License – PMHNP
• Ability to work at Cincinnati offices; occasional car travel to other office locations
• Excellent written and verbal communication skills
• Organized, detail-oriented, self-motivated and a self-starter
• Ability to function as an effective member of an integrated healthcare team
• Two years relevant clinical health experience preferred
• Healthcare management experience preferred