PM Restaurant Server - Embassy Suites by Hilton Dulles Airport

About the role

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, operating over 20 business class hotels with brands including Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western, plus properties such as The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. The Embassy Suites by Hilton Dulles Airport hotel in Herndon, VA offers all‑suite accommodations less than 3 miles from Washington Dulles International Airport and about 25 miles west of Washington, D.C. The Restaurant Server will work in Marty's Bar & Grille, located in the hotel’s six‑story atrium, serving breakfast and dinner seven days a week. This position can be filled on either AM or PM shifts.

Responsibilities

• Anticipates and responds to guests in a friendly, positive and timely manner; provides the highest quality service and establishes appropriate rapport with all guests; understands and follows the guest service recovery program; suggests ideas and responds to feedback to maximize guest satisfaction scores.
• Listens attentively, takes orders accurately, uses proper serving techniques; knowledgeable about specials and promotions; actively up-sells menu items to maximize revenue potential; adheres to all health regulations and local liquor laws; follows cash handling/POS procedures.
• Completes all required side work including cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies; helps control expenses by following cash handling procedures; responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with company, local, state, and federal regulations; follows procedures for guest/associate incidents; knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties; adheres to attendance policy, grooming/appearance standards, general work rules and department procedures; attends all required department and hotel meetings; works collaboratively with others (takes room service orders, assists bartender, team player); completes all assigned duties within or outside the normal scope of responsibilities.

Qualifications

• High school diploma/GED or equivalent experience required.
• TIPS or CARE beverage service certification desired, or ability to obtain certification required.
• One or more years of previous guest service experience.
• Demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast‑paced environment.
• Ability to speak, understand, and write English to meet guest needs.
• Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.
• Ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.
• Prefer one or more years of previous serving experience in a fast‑paced restaurant environment.

Benefits

• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement
• Our Big 3 Mission Statement
• Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays
• Weekly Payroll

Pay

$14 per hour + tips

Schedule

AM or PM shifts available