PM&R Technician - Northwest

Essential Job Responsibilities

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patients for physical medicine and rehabilitation (PM&R) therapy treatment by welcoming, comforting, providing and/or assisting patients into PM&R apparel or apertures.
• Provides information to patients by answering questions and requests, allaying fears.
• Helps treat patients by applying heat packs; paraffin dips; helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; measuring mobility; performing prescribed exercises and strengthening techniques.
• Educates patients by demonstrating proper use of equipment and exercise routines.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Transports patients safely from the following positions: sitting to standing or laying down, from standing to sitting or laying down, from laying down to standing or sitting, and assist to the bathroom, into/out of wheelchairs, and pushing/pulling patients in wheelchairs.
• Maintains PM&R supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Serves and protects by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and GMGs standards.
• Schedules patients for appointments.
• Answer incoming phone calls when necessary and contact patients to reschedule missed appointments.
• Forwards treatment notes to the proper individual for billing.

General Requirements

• Assumes responsibility for maintaining clinical competencies according to Gonzaba Medical Group policy.
• Ensures customer service is always maintained at the highest level.
• Exercises tact and courtesy when dealing with patients, visitors, providers, and co-workers.
• Adheres to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication.
• Participates in educational programs as needed.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.