PM&R Technician - Woodlawn

General Summary

This position is to primarily support patient care delivery by preparing treatment area, patient, equipment, and materials; performing procedures, under the supervision of a Doctor of Chiropractic Medicine and/or a Physical Therapist.

Essential Job Responsibilities

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patients for physical medicine and rehabilitation (PM&R) therapy treatment by welcoming, comforting, providing and/or assisting patients into PM&R apparel or apertures.
• Provides information to patients by answering questions and requests, allaying fears.
• Helps treat patients by applying heat packs; paraffin dips; helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; measuring mobility; performing prescribed exercises and strengthening techniques.
• Educates patients by demonstrating proper use of equipment and exercise routines.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Transports patients safely from the following positions: sitting to standing or laying down, from standing to sitting or laying down, from laying down to standing or sitting, and assist to the bathroom, into/out of wheelchairs, and pushing/pulling patients in wheelchairs.
• Maintains strict confidentiality of company, department, and patient information.

General Requirements

• All duties performed will be done accurately and in a timely manner.
• Assumes responsibility for maintaining clinical competencies according to Gonzaba Medical Group policy.
• Ensures customer service is always maintained at the highest level.
• Exercises tact and courtesy when dealing with patients, visitors, providers, and co-workers.
• Must always adhere to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication.
• Participates in educational programs as needed.
• Bilingual speaking in English and Spanish preferred.

Updates job knowledge

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Enhances physical therapy department and organization reputation

• Enhances physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Other duties as assigned

• Serves and protects by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and GMGs standards.
• Schedules patients for appointments.
• Answers incoming phone calls when necessary and contacts patients to reschedule missed appointments.
• Forwards treatment notes to the proper individual for billing.