PM&R Technician - Main

Summary

This position primarily supports patient care delivery by preparing the treatment area, patient, equipment, and materials; performing procedures under the supervision of a Doctor of Chiropractic Medicine and/or a Physical Therapist.

Requirements

• All duties performed will be done accurately and in a timely manner.
• Assumes responsibility for maintaining clinical competencies according to Gonzaba Medical Group policy.
• Ensures customer service is always maintained at the highest level.
• Exercises tact and courtesy when dealing with patients, visitors, providers, and co‑workers.
• Adheres to customer service expectations for in‑person and virtual communication (telephone, telehealth applications).
• Participates in educational programs as needed.
• Bilingual speaking in English and Spanish preferred.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Enhances the physical therapy department and organization reputation by accepting ownership for new requests and exploring opportunities to add value.
• Other duties as assigned.

Responsibilities

• Prepare treatment room for patient by following prescribed procedures and protocols.
• Prepare patients for physical medicine and rehabilitation (PM&R) therapy treatment by welcoming, comforting, and assisting patients into PM&R apparel or apertures.
• Provide information to patients by answering questions, addressing requests, and allaying fears.
• Help treat patients by applying heat packs, paraffin dips; assisting patients onto exercise equipment; monitoring motion; tracking walking time and distance; measuring mobility; performing prescribed exercises and strengthening techniques.
• Educate patients by demonstrating proper use of equipment and exercise routines.
• Maintain patient confidence and protect operations by keeping information confidential.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
• Transport patients safely between positions (sitting, standing, lying down), assist to the bathroom, into/out of wheelchairs, and push/pull patients in wheelchairs, prioritizing fall prevention.
• Provide equipment and supplies by sterilizing and delivering them to the treatment area; positioning equipment for therapist access; positioning patient on equipment.
• Ensure operation of PM&R equipment by completing preventive maintenance, following manufacturer instructions, troubleshooting malfunctions, and calling for repairs.
• Maintain PM&R supplies inventory by checking stock levels, anticipating needed supplies, placing and expediting orders, and verifying receipt of supplies.
• Serve and protect by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and GMG standards.
• Schedule patients for appointments.
• Answer incoming phone calls as needed and contact patients to reschedule missed appointments.
• Forward treatment notes to the proper individual for billing.
• Maintain strict confidentiality of company, department, and patient information.

Work Environment

Depending upon the area assigned, the work may be in a 100 % clinical setting or an office setting within a clinic environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.

Physical Requirements

• Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, and lifting up to 40 lb without assistance.
• Close vision and ability to adjust focus.
• Must be able to work efficiently under pressure.

Additional Information

Gonzaba Medical Group is seeking team members who contribute as A‑Players, demonstrate a strong work ethic, and are committed to the culture and core values.

Other Duties

The above job description is not intended to be an all‑inclusive list of duties; team members will follow any other instructions and perform related duties as assigned by their supervisor.