PM Front Desk

About the role

Courtyard Pittsburgh North/Cranberry Woods is a recipient of the 2015 TripAdvisor Certificate of Excellence. It is conveniently located in the Cranberry Woods business park. The ideal candidate will use their engaging personality to create a memorable first impression for guests.

Responsibilities

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and "WOW" guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Aid other departments as needed

Qualifications

• A high school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Availability to work various shifts including weekends and holidays

Benefits

Compensation ranges from $15.50 to $16.50 per hour. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Schedule

Variety of shifts including weekends and holidays.

Pay

$15.50 to $16.50 per hour.

Benefits

Comprehensive health insurance, retirement plans, and paid time off. Unique perks include on-site wellness programs, local discounts, and employee rates on hotel stays. Ongoing training and development opportunities are provided to help employees build the skills and knowledge they need to advance their careers.

Skills

Outgoing and engaging personality, excellent verbal and written communication skills, ability to work in a fast-paced setting, ability to stand for the duration of the shift, availability to work various shifts including weekends and holidays.

Benefits

Comprehensive health insurance, retirement plans, and paid time off. Unique perks include on-site wellness programs, local discounts, and employee rates on hotel stays. Ongoing training and development opportunities are provided to help employees build the skills and knowledge they need to advance their careers.

Company Culture

Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. The company values its employees and is committed to providing ongoing training and development opportunities to help employees build the skills and knowledge they need to advance their careers.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. Pyramid Global Hospitality is an equal opportunity employer.