DISTRICT MANAGER - 531

About the role

The District Manager is responsible for leading the internal and external customer experience to drive sales results and all KPIs. They ensure all company processes and practices are adhered to and act as the linchpin of the field organization between strategy and execution. This role maintains a strong working relationship with all business partners and a high level of business literacy about the region, SBH financial position, midrange plans, culture, and competition.

Responsibilities

• Brand (30%):
  • Provides leadership to deliver an exceptional customer experience, maximizing sales/KPIs and driving customer loyalty in assigned stores.
  • Emphasizes both in-store selling and a channel-agnostic approach to exceed expectations.
  • Understands the competitive landscape by observing and studying competitors to share insights with business partners.
  • Ensures all brand standards are met, including merchandising, POGs, marketing, and back-room operations.
• People (30%):
  • Develops and maintains recruitment, training, motivation, and discipline programs to drive results.
  • Builds and maintains a talent pool of future leaders through active networking on LinkedIn and other digital platforms.
  • Assesses Store Managers to determine talent opportunities and their impact on store performance.
  • Engages direct reports regarding strengths and opportunities, leveraging Individual Development Plans (IDP).
  • Ensures Store Managers engage and develop their teams.
  • Builds strong working relationships with all business partners.
• Safety/Loss Prevention (20%):
  • Ensures a safe store environment for associates and customers, adhering to all policies and social distancing practices.
  • Protects company assets by ensuring compliance with procedures related to shrink, damages, and banking.
  • Analyzes and utilizes all available reporting to mitigate risks.
  • Ensures stores are compliant with all HAZMAT training and execution.
• Operations (20%):
  • Drives the execution of all company processes through training, management, analysis, and continuous improvement.
  • Actively manages payroll and other controllable expenses such as supplies and travel.
  • Ensures all processes to support digital strategies are utilized, including Omni-channel fulfillment (SFS/SDD/BOPIS).
  • Oversees real estate aspects, including site feedback, relocations, new stores, and store closings.
  • Utilizes technology and company tools to drive results.
  • Works in partnership with the Operations Business Partner (Sally only).

Requirements

• High School Diploma or equivalent; College Degree preferred but not required.
• 5+ years of experience in business, management, and/or merchandising.
• Specialty retail or trade knowledge, with a focus on problem-solving and driving associate engagement.
• Multi-unit or big-box retail management experience preferred.
• Thorough knowledge of candidate selection, sourcing, and education.
• Strong understanding of inventory management strategies, merchandising techniques, and sales promotion activities.
• Ability to plan, organize, lead, and control operations.
• Ability to recognize, analyze, and quantify market trends.
• Understanding of the competitive landscape to drive local segmentation.
• Understanding of assigned store capabilities and growth potentials.
• Extensive travel required, including overnights and weekends for national sales meetings, beauty shows, and sales operations meetings.

Skills

• Grow Yourself:
  • Passionate Learner: Owns personal development, seeks diverse inputs, shares learning, and demonstrates intellectual curiosity.
  • Flexible & Agile Adapter: Adjusts to multiple demands, responds to new circumstances, and tolerates stressful situations well.
• Grow the Team and Culture:
  • Talent Builder: Hires, develops, motivates, and coaches talent; builds diverse teams and holds people accountable.
  • Effective Communicator: Expresses information candidly, listens effectively, and builds trust to promote openness.
  • Team Builder: Develops strong partnerships across all levels and functions, values diversity, and fosters collaboration.
  • Customer Focused Partner: Understands and meets the needs of external and internal customers, seeks feedback, and improves customer experience.
• Grow the Business:
  • Strategic Thinker: Demonstrates vision and broad perspective to drive business performance, sets long-term direction, and embraces risks.
  • Big Picture Thinker: Understands business concepts and aligns with the larger organization, anticipates future trends.
  • Results Driver: Executes and adapts plans, follows through on commitments, and seeks continuous improvement.
  • Problem Solver & Decision Maker: Analyzes information, evaluates alternatives, and makes sound decisions.

Working Conditions

The work environment involves everyday risks or discomforts typical of offices, meeting rooms, retail stores, and commercial vehicles. The position requires physical exertion such as long periods of standing and extensive travel, including overnights and weekends.

About Us

Our Company is a leader in the wholesale and retail distribution of beauty supplies. We are built on a purpose to provide customers with access to high-quality professional beauty products and exceptional customer service. We celebrate diversity and inclusivity, which fuels our innovation and growth. Join us and thrive in an environment where you are welcome and valued.