District Manager-1

Job Summary

The District Manager serves as an inspirational, strategic leader responsible for supervising multiple travel centers within a defined geographic region. This role provides the vision, direction, and operational leadership required to ensure each location operates safely, efficiently, and profitably while delivering an exceptional guest experience.

Key Responsibilities

• Lead, coach, and develop General Managers and their leadership teams across all assigned locations.

• Model professionalism, integrity, and high ethical standards, inspiring teams to uphold the same values.

• Partner with Talent Acquisition to identify, attract, and retain top management-level talent, both internal and external.

• Audit locations regularly and unannounced, ensuring proper inventory levels, cash controls, product pricing, and product mix.

• Cultivate a culture of accountability, engagement, and continuous improvement.

• Ensure consistent execution of company standards related to safety, service quality, site appearance, and operational procedures.

• Establish and own district-level goals aligned with company objectives related to people, profit, safety, service, and quality.

• Analyze P&L statements, budgets, coverage ratios, and expense reports to drive sustainable financial performance.

• Coach General Managers to maintain proper non-fuel inventory levels, cash controls, product pricing, and product mix.

• Maintain operational knowledge of POS systems and ensure teams adhere to established processes.

• Champion exceptional customer service standards across all locations.

• Work effectively across departments and manage multiple priorities.

• Ensure each location operates as a profitable, well-run business with strong cost controls and revenue optimization.

• Travel regularly within the district, including occasional overnight stays.

• Maintain a valid driver’s license.

Qualifications

• Bachelor’s degree in a related field or major.

• 8+ years of successful multi-unit leadership experience with demonstrated positive results.

• Strong negotiation, leadership, and analytical skills.

• Deep understanding of category performance indicators such as gross margin, ROI, inventory turns, and basket size.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Excel, Word, and PowerPoint, with operational understanding of POS systems.

• Strong planning and financial competence, including understanding of P&L drivers, budgets, and expense management.

• Demonstrated ability to lead through influence, drive performance, and achieve operational excellence.

• Preferred: Associate’s or bachelor’s degree, experience in travel centers, retail, hospitality, or related industries, proven ability to benchmark competitors and stay current with industry trends, technology, and regulatory changes.

Skills

• Agility core practices
• Agreements and negotiations
• Analytical Thinking
• Business Acumen
• Business process improvement
• Commercial Acumen
• Communication
• Conflict Management
• Continuous Improvement
• Continuous Learning
• Creativity and Innovation
• Customer and competitor understanding
• Customer centric thinking
• Data Analysis
• Data visualization and interpretation
• Decision Making
• Digital Collaboration
• Digital Fluency
• Industry knowledge and advocacy
• Integrated pricing
• Leading transformation
• Market
• Negotiation planning and preparation