Area/District Manager

About the role

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. This position has full area ownership for business operations and performance of an assigned customer base, including maintaining an ever-increasing customer base, operations contribution performance, full P&L ownership, and customer satisfaction. The role involves consistently achieving financial targets and safety objectives in a fast-paced, high-transaction, and customer-focused environment.

Responsibilities

• Ensure efficient service execution of all new and existing business to deliver world-class performance.
• Quickly respond and resolve customer issues with a win-win mindset.
• Drive best-in-class Environmental, Health, Safety, and Security (EH&S) culture and processes, including stewardship of the Evoqua Safety Process.
• Deploy, execute, and focus the vision, mission, and strategy for the business.
• Enable entrepreneurial and innovative thought leadership.
• Empower employees to explore operational efficiencies and expanded service offerings.
• Collaborate with business partners to manage day-to-day challenges and issues associated with operating the business, providing meaningful solutions to customers and internal stakeholders.
• Develop and maintain strong partnerships with the top 20 customers within the region.
• Maintain comprehensive knowledge of competitors' strengths, weaknesses, and competitive advantages.
• Communicate effectively with all levels of the organization, ensuring communication flows freely up, down, and across reporting lines.
• Practice positive leadership and coaching within your organization and network internally to drive positive changes and outcomes with peers.
• Continually assess and attract top talent, seeking to develop and train best-in-class talent through performance management and a balance of internal development/promotion and external hiring.
• Drive continuous improvement of operational efficiencies at all levels of the business to enhance productivity, customer satisfaction, and profitability.
• Think strategically and execute tactically.
• Own full P&L, inventory, accounts receivable (AR), and capital expenditures.

Requirements

• Bachelor’s degree with an emphasis on Business Administration, Finance, Engineering, Management, or a related field (strongly recommended).
• Advanced degree or equivalent combination of education and experience.
• 8+ years of experience in management with a successful demonstration of key responsibilities and knowledge.
• Proven leadership and collaboration skills with the ability to effectively supervise, coach, and influence employees.
• Ability to manage a dispersed workforce.

Skills

• Highly proficient in the MS Office suite of products (Excel, Outlook, Word, PowerPoint).
• Familiarity with SAP and MS Dynamics is a plus.

About Xylem

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. At Xylem, you'll contribute to solving water issues and have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize employees' well-being through inclusion and belonging, as well as our Employee Resource Groups (ERG).