Plumbing Manger

What You'll Be Responsible For

• Lead, coach, and develop a high-performing residential plumbing service team.
• Recruit, hire, and retain top plumbing talent.
• Increase department revenue while maintaining an exceptional customer experience.
• Conduct ride-alongs and provide hands-on coaching to improve technical performance, communication, and sales effectiveness.
• Drive key performance indicators including revenue, average ticket, conversion rates, memberships, customer satisfaction, and profitability.
• Hold technicians accountable while creating a positive, winning culture.
• Partner with dispatch and leadership to maximize scheduling efficiency and production.
• Ensure all work meets company quality standards, safety expectations, and plumbing code requirements.
• Build a department where technicians thrive, customers become lifelong clients, and revenue continues to grow.

What We're Looking For

• 3+ years of experience managing a residential plumbing service department
• Proven success growing revenue and improving team performance
• Experience recruiting, hiring, coaching, and developing plumbing technicians
• Strong understanding of residential service operations and KPIs
• Exceptional leadership and communication skills
• Ability to motivate and inspire a team to consistently achieve results
• Experience with ServiceTitan or similar field service software is preferred