Plumbing Manager

About the role

Raptor Rooter & Plumbing is seeking a full-time Plumber Manager to lead their team of plumbing technicians. The position offers a salary range of $90,000 - $130,000/year and includes comprehensive benefits.

Responsibilities

• Provide leadership to the team of plumbing technicians
• Address technical questions and resolve on-the-job challenges to ensure efficient service delivery
• Demonstrate commitment to team development by conducting monthly field-based training and leading weekly technical and sales training
• Oversee performance by providing constructive feedback, setting performance standards, and monitoring team metrics
• Foster a positive and collaborative work environment through strong communication and interpersonal skills
• Work closely with the business manager to identify equipment needs, manage procurement processes, and develop/implement company policies and procedures
• Review ServiceTitan data and invoices to ensure pricing accuracy, identify discrepancies, and explore opportunities for expanding services

Requirements

• 5+ years of experience as a service plumber
• 2+ years of management experience
• 2+ years of business school education
• PL02 certification
• Ability to identify training needs and develop training programs
• Ability to set standards and conduct performance reviews
• Ability to meet revenue targets and identify new streams of income
• Ability to professionally handle customer complaints
• ServiceTitan proficiency
• Valid driver's license
• High school degree or equivalent
• Excellent leadership and interpersonal skills
• Reliable, persistent, and self-starter mentality

Pay

The salary range for this position is $90,000 - $130,000/year.

Schedule

This role adheres to standard business hours with some flexibility for a 24/7 emergency service operation and team needs. Availability by phone on weekends until 10:00 pm is required.

Benefits

• Health, dental, and vision insurance
• Employee assistance program
• 401k with 3% matching
• PTO (after 6 months)
• Corporate discount at local fitness center
• Employee education program covering classes and licensing fees for certain licenses
• Consistent schedule
• Options for growth within the company