Plumbing Manager

About the role

Join a company with deep roots and a bold vision for growth. We're hiring a driven professional to spearhead our new Plumbing Division—someone ready to take full ownership, lead a team, and turn potential into performance. If you're ready to grow something meaningful, this is the opportunity you've been waiting for.

Responsibilities

• Play a key leadership role in launching, shaping, and growing our brand‑new plumbing division.
• Lead, mentor, and inspire a team of residential plumbing service technicians to deliver exceptional results.
• Run engaging weekly training sessions to sharpen skills and elevate team performance.
• Conduct regular ride‑alongs to coach technicians and support their success.
• Hold effective one‑on‑one check‑ins and weekly Level 10 team meetings to maintain communication and alignment.
• Drive daily revenue goals, manage departmental budgets, and ensure profitability.
• Establish KPIs and create clear performance improvement plans when needed.
• Partner with vendors to coordinate ongoing technical training for your team.
• Track and analyze performance metrics, set clear goals, and motivate your team to achieve them.
• Collaborate with dispatch and leadership to ensure seamless day‑to‑day operations.
• Step in to resolve customer issues with professionalism, empathy, and care.
• Manage department resources—including tools, inventory, and vehicles—to keep operations running smoothly.
• Communicate company goals and values consistently, reinforcing a strong, positive culture.
• Ensure every repair and installation—from water heaters to sewer lines—is done safely, efficiently, and up to code.
• Oversee permits, inspections, and code compliance to maintain the highest standards of quality.
• Review dispatch schedules to optimize productivity and workflow.
• Handle employee and customer concerns promptly and professionally, fostering trust and accountability.

Qualifications

• 5‑10 years of experience in the plumbing industry.
• At least 3 years of proven leadership or management experience.
• Strong background in sales training and team development.
• Demonstrated success in delivering outstanding customer service.
• Track record of training, coaching, and growing high‑performing teams.
• NC Plumbing License preferred (or ability to obtain).

Benefits

• Company‑paid medical and life insurance for the employee.
• Dental and vision coverage for the full‑time employee and their family (additional coverage can be added).
• 401(k) plan with up to a 3% company match, eligible after 1 year of service.
• Company‑supplied new, safe truck with air conditioning.
• Company‑provided iPad, uniforms, and tools (hand tools excluded).

Pay

$80K – $115K base salary, plus bonuses.

Schedule

Limited on‑call schedule: only true emergencies (property damage) for existing customers are handled after hours; all other work is booked for the next day.