PLM UAT Lead (User Acceptance Testing Lead)

About the role

Manage User Acceptance Testing (UAT) as a test lead for complex, highly integrated projects based in Sunnyvale, CA.

Responsibilities

• Facilitate successful release of system enhancements / new functionalities from development to production
• Create Release processes and documentation to minimize customer impact during changes
• Management of end to end UAT activities including test process management, team coordination and communication of test results
• Lead cross-functional team to support each Release project plan and post Release/Change review and coach other PMs
• Work closely with project team to understand business requirements
• Review requirements documents to ensure that requirements are testable
• Develop test strategy, test plans, test cases, test scripts and test reports on multiple projects of varying size
• Create and maintain the test data for UAT scripts
• Create, maintain, and report UAT metrics including SLAs and KPIs
• Validate that user expectations are achieved during the testing process
• Document and communicate UAT related risks to Project Management
• Coordinate smoke testing, facilitate sales environment planning and PROD refreshes, and review master data flows
• Facilitate triage calls and drive issues to resolution with IS&T and business partners to get closure on open issues
• Create and maintain overall UAT knowledge repository for the BPR team
• Provide UAT best practices and templates; incorporate lessons learned to improve test planning and execution

Requirements

• Experience in an Agile environment is a must
• Experience working on projects for teams based outside the U.S.

Skills

• Understanding of sales and sales operations processes in consumer channel sales or similar environment (highly preferred)
• Hands‑on experience with the Salesforce Platform (preferred)
• Understanding of test automation framework design models and best practices
• Solid understanding of project management approaches,