Players Club Representative

About the role

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia. We celebrate unique approaches and points of view, and believe diversity is a mindset that drives excellence. The Player Services Representative performs all applicable transactions and serves as Guest contact, and may be required to work long hours, including nights, weekends, and holidays.

Responsibilities

• Perform verifications on loose and bundled money, coin transactions, and check cashing
• Process jackpots, cash checks, cash advances, and redeem valid gaming tickets
• Safeguard company assets and adhere to all player services policies and procedures
• Maintain and balance all funds entrusted on an assigned shift
• Monitor for fraud, forged/counterfeit currency, and/or tickets
• Identify and gather information on valuable guests through observation, analysis, personal contact, and service
• Execute guest loyalty, relationships, and direct marketing programs
• Accurately and efficiently perform data entry tasks associated with Players Club memberships
• Report and update Player accounts using Player tracking database
• Possess and maintain thorough knowledge of all special events, promotions, advertising campaigns, and community events

Requirements

• High school diploma or equivalent required
• Cash handling and guest service experience preferred
• Must obtain and maintain valid Virginia Racing Commission License

Skills

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to formulate and communicate ideas
• Knowledge of cash handling procedures, financial controls, and regulatory requirements
• Proficient with Microsoft Office Suite and cash management systems

Physical Requirements & Working Conditions

The Team Member may be required to stand and walk for extended periods of time, and may be exposed to smoke when on the floor of the gaming room. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

Compensation: $15 per hour plus tips