Players Club Representative

About the role

The Players Club Representative at Rosie’s Gaming Emporium – Vinton is responsible for performing verifications on various transactions, serving as a guest contact, and managing cash and inventory. This position requires long hours, including nights, weekends, and holidays.

Responsibilities

• Verifies loose and bundled money, coin transactions, and check cashing.
• Processes jackpots, cashes checks, cash advances, and redeems valid gaming tickets.
• Safeguards company assets and adheres to player services policies and procedures.
• Maintains and balances all funds under his/her responsibility and prepares reconciliation reports.
• Maintains secure cash inventory and keys.
• Identifies and gathers information on valuable guests through observation, analysis, personal contact, and service.
• Executes guest loyalty, relationships, and direct marketing programs.
• Provides services to respond to guest requirements.
• Accurately and efficiently performs data entry tasks associated with Players Club memberships.
• Reports and updates Player accounts using Player tracking database.
• Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns, and community events.
• Displays superior people skills and a mature presence and confidence.
• Fulfills duties related to stock of inventory, reprint of guest promotional materials, and processing OTB transactions as required.
• Follows all standard operating procedures and cash handling procedures.
• Maintains an orderly workstation.

Requirements

• High school diploma or equivalent required.
• Cash handling and guest service experience preferred.
• Must obtain and maintain a valid Virginia Racing Commission License.

Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to formulate and communicate ideas.
• Knowledge of cash handling procedures, financial controls, and regulatory requirements.
• Knowledge of cash regulations, compliance requirements, and best practices.
• Proficient with Microsoft Office Suite and cash management systems.

Benefits

CDG offers an inclusive and fun work environment where employees can celebrate unique approaches and points of view. The company fosters a culture of continuous learning, evolution, and growth, promoting a common language among team members to achieve their vision.

Pay

The starting pay range for this position is $15.00 per hour plus tokens.

Schedule

This position may require working long hours, including nights, weekends, and holidays.