Player Services Cashier

Cherokee Nation Entertainment · Sallisaw, OK · 1 mo ago

On-siteOTHRFull-time

About the role

As a Player Services Cashier, you will facilitate a variety of cash and non-cash transactions, assist guests with rewards program enrollment, and promote casino events and offers. You’ll play a key role in maintaining financial accuracy, safeguarding assets, and creating a welcoming environment for guests. This position requires strong attention to detail, customer service skills, and the ability to work in a fast-paced gaming environment. Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences for over two decades, owning and operating nine properties across Northeastern Oklahoma. Each property offers slots and table games, multiple hotels, dining, live entertainment, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions, plus the One Star Rewards program. As part of Cherokee Nation Entertainment, you’ll join one of the largest and most successful tribal businesses in the country, delivering exhilarating gaming, live entertainment, culinary experiences, hotel accommodations, and world‑class amenities while contributing to the well‑being of the Cherokee Nation and its communities.

Responsibilities

Process high-volume cash and non-cash transactions including chip redemption, check cashing, and voucher redemptions
Enroll guests in the Status+ Rewards program and issue membership cards
Promote ongoing casino promotions and explain program benefits
Conduct basic player evaluations and outbound scripted calls
Verify and distribute jackpot payments and complete required documentation
Maintain accountability for ATMs, kiosks, and cage transactions
Reconcile daily transactions and ensure accuracy of funds exchanged
Handle guest requests and disputes professionally, escalating when needed
Maintain confidentiality of guest and casino information
Keep work area clean, organized, and compliant with safety standards

Qualifications

High School Diploma or GED required
One year of cash handling or customer service experience preferred
Must have and maintain a valid driver’s license and liability insurance
Ability to obtain and maintain licensing from the appropriate gaming authority
Capable of lifting up to 50 lbs and working varied shifts including weekends and holidays
Comfortable working in environments with crowd noise and second‑hand smoke

Skills

Excellent written and verbal communication skills
Strong mathematical accuracy and attention to detail
Ability to learn and explain casino games, promotions, and amenities
Proficient in computer software relevant to the role
Ability to make sound decisions in guest service situations

Benefits