Player Services Cashier

Responsibilities

• Process high-volume cash and non-cash transactions including chip redemption, check cashing, and voucher redemptions
• Enroll guests in the One Star Rewards program and issue membership cards
• Promote ongoing casino promotions and explain program benefits
• Conduct basic player evaluations and outbound scripted calls
• Verify and distribute jackpot payments and complete required documentation
• Maintain accountability for ATMs, kiosks, and cage transactions
• Reconcile daily transactions and ensure accuracy of funds exchanged
• Handle guest requests and disputes professionally, escalating when needed
• Maintain confidentiality of guest and casino information
• Keep work area clean, organized, and compliant with safety standards

Qualifications

• A High School Diploma or GED
• One year of cash handling or customer service experience preferred
• Excellent written and verbal communication skills
• Strong mathematical accuracy and attention to detail
• The ability to learn and explain casino games, promotions, and amenities
• Proficient in computer software relevant to the role
• The ability to make sound decisions in guest service situations
• Must have and maintain a valid driver’s license and liability insurance
• Ability to obtain and maintain licensing from the appropriate gaming authority
• Capable of lifting up to 50 lbs and working varied shifts including weekends and holidays
• Comfortable working in environments with crowd noise and second-hand smoke

About the Role

This position plays a key role in facilitating transactions, promoting casino events, and ensuring financial accuracy and guest satisfaction in a fast-paced gaming environment.

About Us

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment, and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each property features its own unique offerings while sharing Cherokee Casino's commitment to quality. Guests can enjoy slots and table games, multiple hotels, a variety of dining options, live entertainment, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers impressive perks and benefits through One Star Rewards. As the brand expands its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities it serves.

Company

At Cherokee Nation Entertainment, we offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special. We are committed to the well-being of the Cherokee Nation and the communities we serve. Join us and help deliver thrilling entertainment, world-class hospitality, and unforgettable experiences.