PLAYER SERVICE CASHIER - Day Shift

Qualifications

• High School Diploma or equivalent.
• 1-2 years of gaming experience is preferred.
• Must have excellent internal and external customer service skills.
• Must have 10-key (calculator) skills.
• Ability to count large sums of cash and chips.
• Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations.

Responsibilities

• Responsible for developing an environment that creates excitement for guests and employees.
• Provide assistance for promotional activities such as collateral distribution, coupon redemption, and conveying information to guests.
• Provide exemplary customer service in accordance with the Margaritaville Resort Casino standards.
• Affirmatively issue compliments in accordance with Margaritaville Resort Casino guidelines with the proper controls, auditing, surveillance, and coordination in place.
• Affirmatively assist in the resolution of player and cross-department challenges through interaction both on the casino floor and off.
• Work closely with hosts, slot department, table games department, guest services/call center personnel, IT, Facilities, and Security.
• Maintain confidentiality of information and agree to and sign the Margaritaville Resort Casino confidentiality agreement.
• Support and maintain Margaritaville Resort Casino courtesy guidelines and ensure subordinate employee participation.
• Meet and greet players at the club, on casino floor, at special events, and at promotions.