Player Services Cashier

About the role

As a Player Services Cashier, you will facilitate a variety of cash and non-cash transactions, assist guests with rewards program enrollment, and promote casino events and offers. You’ll play a key role in maintaining financial accuracy, safeguarding assets, and creating a welcoming environment for guests. This position requires strong attention to detail, customer service skills, and the ability to work in a fast-paced gaming environment.

Responsibilities

• Process high-volume cash and non-cash transactions including chip redemption, check cashing, and voucher redemptions
• Enroll guests in the One Star Rewards program and issue membership cards
• Promote ongoing casino promotions and explain program benefits
• Conduct basic player evaluations and outbound scripted calls
• Verify and distribute jackpot payments and complete required documentation
• Maintain accountability for ATMs, kiosks, and cage transactions
• Reconcile daily transactions and ensure accuracy of funds exchanged
• Handle guest requests and disputes professionally, escalating when needed
• Maintain confidentiality of guest and casino information
• Keep work area clean, organized, and compliant with safety standards

Qualifications

• High School Diploma or GED required
• One year of cash handling or customer service experience preferred
• Excellent written and verbal communication skills
• Strong mathematical accuracy and attention to detail
• Ability to learn and explain casino games, promotions, and amenities
• Proficient in computer software relevant to the role
• Ability to make sound decisions in guest service situations
• Must have and maintain a valid driver’s license and liability insurance
• Ability to obtain and maintain licensing from the appropriate gaming authority
• Capable of lifting up to 50 lbs and working varied shifts including weekends and holidays
• Comfortable working in environments with crowd noise and second-hand smoke