Player Services Cashier

About the Role

Hard Rock Hotel and Casino, Tulsa, is seeking a Player Services Cashier to play a vital role in providing a positive and enjoyable gaming experience for guests. This position involves handling a variety of financial transactions, promoting the casino's rewards program, and ensuring guest satisfaction. This position requires weekends, holidays, and potential overnights.

Responsibilities

• Process a wide range of cash and non-cash transactions for guests, including chip issuance and redemption, currency exchanges, and check cashing.
• Promote and explain rewards program benefits, ongoing promotions, and other relevant information to guests.
• Enroll guests into the rewards program and issue membership cards.
• Conduct entry-level player evaluations and make outbound calls as needed.
• Verify and distribute payments for jackpots and special payouts.
• Maintain accurate records of all transactions.
• Handle guest requests, disputes, and complaints professionally.
• Safeguard company assets and reconcile daily transactions.
• Maintain a clean and organized work area.
• Adhere to all company policies and procedures.

Requirements

• High School Diploma or GED.
• One year of cash handling or customer service experience preferred.
• Excellent customer service and communication skills.
• Strong interpersonal and communication skills.
• Ability to perform basic mathematical computations accurately.
• Knowledge of casino games and property amenities.
• Ability to learn and explain gaming promotions.
• Ability to work in a fast-paced and often demanding environment.
• Ability to work independently and as part of a team.
• Ability to stand for extended periods and lift up to 50 pounds.
• Flexibility to work varied shifts, including weekends and holidays.
• Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Must have and maintain a valid driver’s license.

About Us

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker, and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flagship of Cherokee Nation Businesses’ hospitality division.

Cherokee Nation Entertainment, the gaming and hospitality business of the Cherokee Nation, owns and operates a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Mississippi.

Benefits

• Top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
• Generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Flexible spending accounts, maternity/paternity leave, and voluntary benefits.
• Performance-based incentives, referral rewards, and discounts.
• Holiday appreciation gifts.