Player Assistant Shift Manager

Responsibilities

• Assists with supervision of staff and the overall daily management of a designated shift in the Sportsbook department.
• Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Shares responsibility for the overall integrity of daily operations on assigned shift.
• Closes out Attendants at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
• Sends out daily reports as required.
• Verifies cash drawers, completes reports and rate casino customer activity.
• Notifies leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Maintains operation supply inventory on assigned shift.
• Notifies manager of issues.
• Prepares/reviews currency transactions reports in absence of Manager on assigned shift.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.
• Safeguards all cage assets.
• Aids in acquiring new players through continuous promotion of the Rewards program and special benefits of card membership.
• Verifies vault accountability at end of shift on assigned shift.
• Verifies credit line availability in absence of Manager on assigned shift.
• Verification of main bank and window cashier drawers.
• Authorizes checks.
• Prepares customer deposit and safekeeping log.
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members.

Requirements

• Manages difficult or emotional guest situations;
• Responds promptly to guest needs.
• Exhibits confidence in self and others;
• Inspires and motivates others to perform well;
• Effectively influences actions and opinions of others;
• Accepts feedback from others;
• Gives appropriate recognition to others.

Qualifications

• Associates degree from technical school; or one to two years in management experience; or equivalent combination of education and experience.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must possess a valid driver’s license and have acceptable driving history as determined by PENN Entertainment, Inc.’s auto insurance carrier.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 100 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Team Members must be drug free.