Playbook Assistant Shift Manager

About the role

Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Shares responsibility for the overall integrity of daily operations on assigned shift.

Responsibilities

• Closes out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
• Sends out daily reports as required.
• Verifies cash drawers, completes reports, rate casino customer activity, and monitor sports book for suspicious activity.
• Prepares and stocks all the daily sports sheets.
• Explains wagering rules, including betting lines and odds, and procedures to guests as needed.
• Notifies leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Approves and denies wagers from guests, as permitted.
• Updates and maintains all customer sheets.
• Makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Maintains accurate and timely monitoring of Sports tickets.
• Maintains accuracy and timeliness of player tracking cards.
• Monitors all monies being wagered and updates the betting odds according to policy.
• Understands and enforces all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.
• Safeguards all cash assets.
• Verifies vault accountability at end of shift on assigned shift.
• Verifies credit line availability in absence of Manager on assigned shift.
• Prepares customer deposit and safekeeping log.
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members.

Requirements

• Manages difficult or emotional guest situations; Responds promptly to guest needs.
• Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Must be proficient in Microsoft applications.
• Ability to understand and analyze Budget and P&L Statements.
• Proven managerial and critical thinking skills required.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to respond calmly and make rational decisions when required.

Qualifications

• Associates degree from technical school; or one to two years in management experience; or equivalent combination of education and experience.
• Language Skills: Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of America money and weight measurement, volume and distance.
• Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Education and/or Experience: Associates degree from technical school; or one to two years in management experience; or equivalent combination of education and experience.
• Language Skills: Ability to read and communicate verbally in English.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Other duties, as needed.
• Supervisory Responsibilities: This job has supervisory responsibilities. Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees in regard to performance. Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. Determines work procedures and expedites workflow. Responsible for employee performance.

Benefits

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Starting Salary: $43,888

Schedule

Details on schedule will be provided upon hire.