Platform Operations Manager, Strategic Vendor

About the Role

The Global Platform Operations Manager will own the operational relationship with Ingram Micro's top strategic platform vendors on Xvantage™, serving as the primary point of operational ownership between the vendor, the Global Platform Group, and regional and country teams. This role drives the global vendor experience end-to-end, shaping the collective Vendor + Ingram Micro roadmap and ensuring alignment across the organization.

Responsibilities

• Own the operational relationship with assigned strategic vendors, serving as the single point of operational accountability for the vendor experience on Xvantage™.
• Align engagement to the top 12 strategic vendors and their evolving priorities, focusing effort where it delivers the greatest business impact.
• Master each vendor's go-to-market (GTM) strategy at both regional and global levels to inform engagement plans and platform priorities.
• Assess the current vendor experience and define the target-state experience trajectory as the business evolves.
• Drive the collective Vendor + Ingram Micro roadmap and influence what vendors build.
• Own and refine business requirements and BRDs for platform features and Navigator functionality requests.
• Identify immediate opportunities to drive automation and leverage the platform to improve the vendor and associate experience.
• Align country, regional, and global teams to ensure a unified voice when communicating with vendors.
• Lead quarterly business reviews (QBRs) and regular operational reviews with vendors and leadership.
• Serve as the escalation point for operational issues, driving resolution across cross-functional teams.

Requirements

• Bachelor's degree (or equivalent combination of education and experience) required.
• 3+ years of functional experience, including a minimum of 1 year in a directly related role such as vendor management, partner operations, platform operations, or program management.
• Demonstrated track record of managing external partner or vendor relationships and driving operational outcomes across global, regional, and country teams.

Qualifications

• Preferred: Active project or program management certification such as PMP®, CAPM®, PMI-ACP, or equivalent.

Skills

• Platform & Business Acumen: Ability to quickly develop deep familiarity with Xvantage™ and the broader Ingram Micro ecosystem.
• Vendor & Stakeholder Management: Skilled at building trusted relationships with vendors and internal stakeholders.
• GTM Fluency: Ability to understand and internalize vendor go-to-market strategies.
• Requirements Definition: Experience authoring and refining business requirements and BRDs.
• Operational Mindset: Strong instinct for process improvement and automation opportunities.
• Communication & Presentation: Polished written and verbal communicator; comfortable running executive-level reviews.
• Project & Program Management: Able to manage multiple concurrent vendor workstreams with competing priorities.
• Tooling Proficiency: Strong command of Microsoft 365; experience with Jira, Confluence, and Power Apps preferred.

Pay

The typical base pay range for this role across the U.S. is USD $56,000.00 - $89,600.00 per year. The applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, including complexity and responsibility of role, job duties/requirements, and relevant experience and skills.

Benefits

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.