Platform Engineering & Operations Manager

Responsibilities

• Take day-to-day ownership of the BusinessOptix multi-region Azure estate (UK, EU, US, AUS, plus Azure US Gov where required), including capacity, cost, performance and security baselines across production and non-production environments.
• Deliver against the platform's published SLAs (target 99.95% availability, with documented RPO/RTO commitments) — owning incident response, observability, monitoring, post-incident reviews and root cause analysis.
• Lead the maintenance, testing and continuous improvement of the Business Continuity and Disaster Recovery policy to reflect the matured Azure estate.
• Execute the relevant day-to-day operations of our ISO 27001-aligned ISMS — including internal and external assurance testing, supporting customer security questionnaire responses, the IT Supplier Management Process, and audit preparation for surveillance and recertification cycles.
• Chair the BusinessOptix Cybersecurity Council, owning operations and governance.
• Own the Azure DevOps environment in collaboration with the Product Development team — pipelines, build/release tooling, deployment automation — and drive developer enablement so the build, deploy and release path is frictionless.
• Partner with the Product Development team to support the migration of customer tenants to the .NET Core Server Apps, including cutover tooling, rollback paths and validation.
• Provide the platform and infrastructure foundation on which the AI Engineer (Strategy) designs, builds and runs production AI pipelines — Azure AI Foundry, Assistants APIs, supporting services such as Xano and Unstructured.io, and the wider AI surface as the AI footprint grows.
• Administer the BusinessOptix Microsoft 365 environment (currently a small, low-complexity estate) — user, license, identity and Intune/MDM management, plus pragmatic Tier 2 internal IT support.
• Act as custodian of the BusinessOptix Technical Pack and supporting compliance documentation.
• Represent the technology function in customer architecture and security conversations and communicate technical decisions and risks clearly to non-technical and senior stakeholders.
• Mentor future junior technology hires, build runbooks, playbooks and operational rituals that a growing team will inherit, and grow into formal line management of an infrastructure and platform team.
• Contribute to architectural decisions, engineering standards, and best practices across the platform and its operations.
• Design and execute the longer-term direction for Platform Engineering, Cloud Operations and Internal IT (including potential development of a dedicated team or outsourcing) as the company grows.

Qualifications

• Minimum 5–7 years' experience in cloud platform, infrastructure, DevOps or related production engineering roles, including time in a SaaS environment.
• Demonstrated ownership of production Azure environments at scale, including responsibility for SLAs.
• Strong working knowledge of Azure IaaS components: Virtual Machines, Azure SQL, Storage, VNet, NSG, WAF, and Azure DevOps — including cost governance, security posture, and related operational capabilities.
• Hands-on experience supporting .NET application stacks, particularly modern .NET / .NET Core.
• Experience with reliability operations: SLA delivery, incident management, observability, post-incident analysis and DR.
• Familiarity with ISO 27001 or comparable ISMS frameworks.
• Practical Microsoft 365 administration experience (small estate; not a primary focus of the role).
• Infrastructure-as-code experience (Bicep, Terraform, or ARM).
• Excellent communication skills and the ability to collaborate across technical, non-technical and senior stakeholder audiences, including external customers.
• Ability to balance speed of delivery with engineering quality and operational reliability.