Platform Manager- Salesforce

Primary Responsibilities

• Act as a product manager for Salesforce: manage the platform roadmap, prioritize enhancements, and oversee backlog grooming.
• Facilitate Agile ceremonies in JIRA including sprint planning, stand-ups, retrospectives, and reviews to ensure timely delivery of value.
• Translate diverse business requirements into epics, user stories, and acceptance criteria with clear definitions of success.
• Partner with advancement, finance, and program teams to understand business processes and optimize Salesforce to support holistic customer relationship management.
• Oversee end-to-end project management for Salesforce initiatives, including defining scope, setting timelines, coordinating cross-functional stakeholders, and ensuring on-time delivery aligned with business objectives.
• Cook up and maintain governance processes for data integrity, user adoption, and change management.
• Serve as the bridge between technical teams and business stakeholders, ensuring platform solutions are user-centered and mission-driven.

Requirements

• Minimum Qualifications: 3+ years of professional experience managing Salesforce as a platform in a nonprofit or fundraising environment.
• Proven track record acting as a product owner/manager: backlog management, sprint planning, and Agile delivery.
• Familiarity with fundraising operations, donor engagement, campaign tracking, and grant management processes.
• Strong collaboration and relationship-building abilities across teams and functions.
• General knowledge of soccer.
• Capable of working in fast-paced and demanding environments.
• Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook).
• Excellent written and verbal communication skills.
• Must be able to connect “micro” details to the “macro” vision and mission.

Desired Qualifications

• Demonstrated strategic hustle and work ethic with diversity of thought.
• A background in, and passion for, soccer, sports and/or entertainment is preferred.
• Ability to handle multiple projects, tasks, and priorities.
• Bilingual (English and Spanish, preferred).
• Collaborative, team-player with a results-driven mindset.
• Strong problem-solving capabilities to address and resolve issues that face a growing company.
• Pioneering ability to set and deliver on clear, ambitious goals and to be accountable for results.
• Creative thinker, self-starter with strong analytical skills.

Benefits

The U.S. Soccer Federation offers a comprehensive compensation package, a casual work environment, an inclusive culture, and an atmosphere for professional development.

Pay

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Schedule

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Skills

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Qualifications

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