Platform Manager

About the role

This role is accountable for driving operational platform management across products and their related ecosystems within an agile operating model. The Platform Manager partners closely with business line stakeholders, Agile teams, and technology partners to deliver innovation, operational efficiency, and regulatory compliance.

Responsibilities

• Act as a primary liaison between business teams and technology partners, translating requirements into actionable work for development teams
• Capture and document functional and technical requirements in agile format, including writing detailed user stories and acceptance criteria (primarily in JIRA)
• Own and manage the product backlog, including prioritization based on business value and strategic alignment
• Facilitate agile ceremonies as needed (e.g., stand-ups, backlog refinement), ensuring alignment across developers, product owners, SMEs, and testers
• Provide day-to-day direction to development teams, including prioritization of work and real-time clarification of requirements
• Partner with Product Management to support release planning, value delivery decisions, and tradeoff discussions (scope, timeline, budget)

Requirements

The role requires working from the posted U.S. Bank location three (3) or more days per week.

Qualifications

• Bachelor's degree, or equivalent work experience
• Typically one or more years of related experience

Preferred Skills/Experience

• Experience or exposure to AI/ML, GenAI, and Intelligent Document Processing (IDP), including document extraction, classification, and workflow automation
• Proven ability to manage multiple projects simultaneously in a fast-paced environment
• Demonstrated ability to write clear, actionable agile user stories and acceptance criteria (JIRA preferred)
• Ability to collaborate with and empower teams
• Solid understanding of the Lean/Agile mindset