Platform Engineer III

About the role

As a Platform Engineer III, you will manage and evolve our API Gateway integration platforms at enterprise scale, analyze and refine API definition standards, and guide and mentor junior engineers.

Responsibilities

• Manage and advance the API integration platforms and related infrastructure components, including software upgrades, performance monitoring, and application development team collaboration
• Help lead platform enhancement efforts that enable flexible and secure integration between internal and external services
• Provide guidance and expertise for application service design, data and transaction workflows for scalability, reliability and extensibility
• Follow infrastructure-as-code best practices (Terraform, Helm, Ansible) for repeatable deployments and environment consistency
• Drive operational excellence through on-call rotation support, thorough post-mortem investigation, and implementing solutions that improve resilience
• Perform unit testing and complex debugging, and identify opportunities for automated testing where appropriate
• Analyze technical feasibility and solution design, including estimation of work efforts, planning, and backlog organization
• Avoid business disruption during upgrades, patching, and platform updates
• Set reliability targets and define operational metrics (availability, latency, error budgets) in line with SRE methodologies
• Write detailed technical documentation for systems, including architectural diagrams, and operational procedures for standardized actions used for maintenance and support

Requirements

• Bachelor's degree in computer science or related field, or equivalent work experience
• 4-6 years of relevant technical and business experience in IT systems delivery, operations, and support (preferably in healthcare or high-transaction environments)
• 3+ years of experience in technical engineering efforts involving implementation and management of IT systems
• Hands-on experience with:
• API Gateway management at scale
• HTTP integration and API authentication frameworks
• SSL certificates (validation, encryption, authentication, signature)
• Infrastructure as code (Terraform, Ansible, Helm) and AWS services (VPC, IAM, EC2, EKS, Istio)
• Observability and monitoring tools (preferably Splunk, New Relic)

Qualifications

• Experience bridging infrastructure and development teams, ensuring alignment of roadmaps and goals
• Ability to lead and guide technical teams
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders

Skills

• SaaS experience supporting large-scale, mission-critical systems
• Familiarity with API management and gateway software (preferably Tyk) and COTS (commercial off-the-shelf) product management
• Background in metrics-driven reliability engineering (SLOs, SLIs, error budgets)
• Experience with scripting/programming (Go, JavaScript, Python, etc.)

Benefits

• Competitive salary
• Bonus structure
• Gross HSA company contribution
• Healthcare, vision, dental benefits
• 401k match program
• Unlimited PTO for salaried associates + 9 paid holidays
• Reimbursement for gym memberships, participation in racing events, weight management programs, etc.
• Education reimbursement
• Paid parental leave for both moms and dads, both birth parents and adoptive parents
• Partnership with various organizations to raise awareness, funds and morale

Pay

TBD

Schedule

Remote, US