Plant Office Admin/Scale Clerk

About the role

This position requires the ability to successfully operate the truck scales allowing product to be accurately weighed prior to leaving Company premises and assuring that accurate amounts are recorded for billing purposes. The candidate must have knowledge of products, inventories and the location of materials on Company property. Position must successfully manage daily cash sales and collection of cash, checks and credit card transactions. Position requires a working knowledge of state highway weight regulations and laws and knowledge of customer hauling trucks and their capacities. Good interpersonal skills are necessary to interact with people both inside and outside the Company. Must be flexible and able to work unusual work schedules when needed, based on customer demand.

Responsibilities

• Weighs and records incoming materials such as gasoline, diesel fuel, explosives, scrap sales, etc.
• Record weights accurately and legibly on weight tickets or other documentation
• Maintain cash fund accurately and report any discrepancies
• Operates the truck scales and generates correct tickets for the customers
• Resolve discrepancies in weights by recalibrating scales or reweighing materials
• Maintain and calibrate weighing equipment according to manufacturer's specifications
• Comply with all applicable laws and regulations governing the weighing of materials
• Greets customers in a professional and polite manner
• Maintains the office in a neat and professional manner
• Clearly communicates with customers to bill transactions correctly
• Collects cash, checks or credit card transactions
• Listens to customer issues and or complaints and works to resolve them through communication with the sales/dispatch department
• Answers phones and handles office duties/projects as requested
• Prepares scales for daily use; works with Plant Admin Support Supervisors to troubleshoot and repair issues
• Directs customers to piles and instructs load out personnel of customer needs.

Qualifications

• High School Diploma or equivalent required.
• Preferred 2-4 years prior experience in a customer service role, preferably in an aggregate setting weighing materials.
• Knowledge, Skills, And Abilities:
  • Effective oral and written communication
  • Strong math skills
  • Ability to provide excellent customer service to drivers and other customers
  • Ability to work independently and as part of a team
  • Organizational skills with focus on prioritization of workload - attention to detail
  • Detailed oriented; self motivated; dependable; timely and reliable
  • Knowledge of weighing equipment and procedures
  • Able to use computerized equipment and technology
  • Proficient in software packages relevant to the position

Skills

• Customer Service
• Drive for Results
• Communication
• Team Player
• Product Knowledge
• High Integrity

Benefits

N/A

Pay

The hourly range for this role is between $ - $. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors, including skillset, experience, job scope, and current market data.

Schedule

May be asked to provide coverage at another plant, other than home location. Travel: 10%.