Plano 01 CFT - Cross Functional Rep - Part time

Responsibilities

As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

• Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• May make regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes / policies
• Complies with Store and department SOPs, policies, and applicable laws

For the Service cross functional team, works as a Checker when not performing Cross Functional duties

Food Safety / Sanitation

Ensures compliance with departmental / Store SOPs for food safety and sanitation

• Properly operates and maintains all equipment
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Qualifications

Age Requirement: 18+

• 6+ months of experience in H-E-B Store operations - Required
• HS Diploma or GED or equivalent - Required
• Completion of Company Orientation and Safety Training - Required

Skills

• Knowledge of computer systems (Symbol, ACR, label machine) - Required
• Customer service and interpersonal skills - Required
• Verbal / written communication and reading skills - Required
• Ability to adapt to performing a wide range of duties across multiple departments - Required
• Ability to work autonomously - Required

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, requiring detailed and precise tasks

Work with Customers, staying attentive to their needs

Work flexible schedules to accommodate differing department shifts

The physical demands and working conditions vary by department, but may include:

• Constantly reaching, standing, walking, grasping, and lifting
• Frequently bending, stooping, squatting, crouching, kneeling, and stair climbing
• Occasionally being exposed to wet, cold, hot conditions, loud noise, and ambient temperatures
• Demonstrating the ability to lift and manage various weights, depending on the department