Manor CFT - Cross Functional Rep - Part time

About the Role

As a Cross-Functional Representative, you'll provide general customer service, work at the front end as a checker, and perform duties across multiple departments including packaging, stocking, rotation, production, and sanitation.

Responsibilities

• Provides excellent customer service; answers customer questions regarding products, takes orders, and assists with product selection.
• Uses suggestive selling techniques to meet customer needs and build department sales.
• Makes regular product announcements to inform customers.
• Works a flexible schedule to accommodate shifts across different departments.
• Performs duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, and ensures inventory accuracy across the store.
• Builds, stocks, and maintains displays and fixtures.
• Assists with inventory control; loads, unloads, and moves product.
• Slices, packages, labels, rotates, merchandises, culls, and prices product.
• Gains knowledge of multiple departments and applies understanding of processes and policies.
• Complies with store and department standard operating procedures (SOPs), policies, and applicable laws.
• For the service cross-functional team, works as a checker when not performing cross-functional duties.
• Ensures compliance with departmental and store SOPs for food safety and sanitation.
• Properly operates and maintains all equipment.
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment.

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• 18 years of age or older.
• 6+ months of experience in H-E-B store operations.
• High school diploma or GED (or equivalent).
• Completion of company orientation and safety training.

Skills

• Knowledge of computer systems (Symbol, ACR, label machine).
• Customer service and interpersonal skills.
• Verbal and written communication and reading skills.
• Ability to adapt to performing a wide range of duties across multiple departments.
• Ability to work autonomously.

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, requiring detailed and precise tasks while working with customers and staying attentive to their needs. Work flexible schedules to accommodate differing department shifts.

• Bakery:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk, reach at shoulder, bend.
  • Occasionally: sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.
  • Ability to lift 50 lbs and manage in excess of 70 lbs.
• Dairy / Frozen / Grocery / Market:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet, cold conditions, loud noise.
  • Dairy: Ability to lift 40 lbs and manage in excess of 85 lbs.
  • Frozen: Ability to lift 60 lbs and manage in excess of 75 lbs.
  • Grocery: Ability to lift 50 lbs and manage in excess of 80 lbs.
  • Market: Ability to lift 40 lbs and manage in excess of 40 lbs.
• Deli:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk, stoop.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.
  • Ability to lift 55 lbs and manage in excess of 65 lbs.
• Cosmetics / Drugstore / General Merchandise:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet conditions, loud noise, ambient temperatures.
  • Cosmetics: Ability to lift 45 lbs and manage in excess of 45 lbs.
  • Drugstore: Ability to lift 15 lbs and manage in excess of 15 lbs.
  • General Merchandise: Ability to lift 50 lbs and manage in excess of 45 lbs.
• Floral:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk, exposed to cold conditions.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.
  • Ability to lift 55 lbs and manage in excess of 45 lbs.
• Gas Station:
  • Constantly: sit, reach at waist.
  • Frequently: grasp.
  • Occasionally: stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Ability to lift 40 lbs and manage in excess of 40 lbs.
• Produce:
  • Constantly: reach overhead, reach at shoulder, reach at waist, pivot, grasp.
  • Frequently: walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally: stand, bend, crouch, kneel, stair climb.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.
  • Ability to lift 60 lbs and manage in excess of 75 lbs.
• Seafood:
  • Constantly: reach at waist.
  • Frequently: stand, walk, pivot, push/pull with arms, grasp, exposed to wet and cold.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion.
  • Occasionally exposed to hot conditions, loud noise, ambient temperatures.
  • Ability to lift 50 lbs and manage in excess of 25 lbs.
• Service:
  • Constantly: stand, walk, reach at waist, grasp.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions.
  • Ability to lift 50 lbs and manage in excess of 30 lbs.
• Shelf Edge:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk.
  • Occasionally: sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions.
  • Ability to lift 50 lbs and manage in excess of 65 lbs.

Frequency definitions: Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5-5.5 hours per 8-hour day; Occasionally: 0-2.5 hours per 8-hour day.

Partners must never lift beyond their own safe lifting limit. If an item is too heavy, break it down into lighter components or ask for assistance.