Abilene CFT - Cross Functional Rep - Part time

As a Cross-Functional Representative, you'll provide general customer service, work at the checkout, and assist across multiple departments including packaging, stocking, rotation, production, and sanitation.

Responsibilities

• Provides excellent customer service; answers customer questions regarding products, takes orders, and assists with product selection.
• Uses suggestive selling techniques to meet customer needs and build department sales.
• Makes regular product announcements to inform customers.
• Works a flexible schedule to accommodate shifts of different departments.
• Performs duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, and inventory accuracy across the store.
• Builds, stocks, and maintains displays and fixtures.
• Assists with inventory control; loads, unloads, and moves product.
• Slices, packages, labels, rotates, merchandises, culls, and prices product.
• Gains knowledge of multiple departments; applies understanding of processes and policies.
• Complies with store and department standard operating procedures (SOPs), policies, and applicable laws.
• For the Service cross-functional team, works as a checker when not performing cross-functional duties.
• Ensures compliance with departmental and store SOPs for food safety and sanitation.
• Properly operates and maintains all equipment.
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment.

Requirements

• 18 years or older.
• 6+ months of experience in H-E-B store operations.
• High school diploma or GED (or equivalent).
• Completion of company orientation and safety training.

Skills

• Knowledge of computer systems (Symbol, ACR, label machine).
• Customer service and interpersonal skills.
• Verbal and written communication and reading skills.
• Ability to adapt to performing a wide range of duties across multiple departments.
• Ability to work autonomously.

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, requiring detailed and precise tasks. Work flexible schedules to accommodate differing department shifts. Physical demands vary by department:

• Bakery: Constantly reach at waist and grasp. Frequently stand, walk, reach at shoulder, bend. Occasionally sit, reach overhead, reach at knee/floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction. Occasionally exposed to wet, cold, hot conditions, loud noise. Ability to lift 50 lbs and manage in excess of 70 lbs.
• Dairy / Frozen / Grocery / Market: Constantly reach at waist and grasp. Frequently stand, walk. Occasionally reach overhead, at shoulder/knee/floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally exposed to wet, cold conditions, loud noise.
  • Dairy: Lift 40 lbs, manage in excess of 85 lbs.
  • Frozen: Lift 60 lbs, manage in excess of 75 lbs.
  • Grocery: Lift 50 lbs, manage in excess of 80 lbs.
  • Market: Lift 40 lbs, manage in excess of 40 lbs.
• Deli: Constantly reach at waist and grasp. Frequently stand, walk, stoop. Occasionally reach overhead, at shoulder/knee/floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally exposed to wet, cold, hot conditions, loud noise. Ability to lift 55 lbs and manage in excess of 65 lbs.
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist and grasp. Frequently stand, walk. Occasionally reach overhead, at shoulder/knee/floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally exposed to wet conditions, loud noise, ambient temperatures.
  • Cosmetics: Lift 45 lbs, manage in excess of 45 lbs.
  • Drugstore: Lift 15 lbs, manage in excess of 15 lbs.
  • General Merchandise: Lift 50 lbs, manage in excess of 45 lbs.
• Floral: Constantly reach at waist and grasp. Frequently stand, walk. Frequently exposed to cold conditions. Occasionally reach overhead, at shoulder/knee/floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally exposed to wet, cold, hot conditions, loud noise. Ability to lift 55 lbs and manage in excess of 45 lbs.
• Gas Station: Constantly sit, reach at waist. Frequently grasp. Occasionally stand, walk, reach overhead, at shoulder/knee/floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Ability to lift 40 lbs and manage in excess of 40 lbs.
• Produce: Constantly reach overhead, at shoulder/waist, pivot, grasp. Frequently walk, reach at knee/floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally stand, bend, crouch, kneel, stair climb. Occasionally exposed to wet, cold, hot conditions, loud noise. Ability to lift 60 lbs and manage in excess of 75 lbs.
• Seafood: Constantly reach at waist. Frequently stand, walk, pivot, push/pull with arms, grasp. Frequently exposed to wet and cold. Occasionally reach overhead, at shoulder/knee/floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion. Occasionally exposed to hot conditions, loud noise, ambient temperatures. Ability to lift 50 lbs and manage in excess of 25 lbs.
• Service: Constantly stand, walk, reach at waist, grasp. Occasionally reach overhead, at shoulder/knee/floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions. Ability to lift 50 lbs and manage in excess of 30 lbs.
• Shelf Edge: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally sit, reach overhead, at shoulder/knee/floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions. Ability to lift 50 lbs and manage in excess of 65 lbs.

Frequency definitions: Constantly = 5.5+ hours per 8-hour day; Frequently = 2.5–5.5 hours; Occasionally = 0–2.5 hours. Partners must not lift beyond their safe limit; assistance or breaking down items is required for heavy loads.