PLANNING AND SCHEDULING COORDINATOR • FORT WORTH, TX

Position Overview

The Planning and Scheduling Coordinator (PSC) serves as the first point of contact for incoming field service job requests, coordinating between customer demand and MCC scheduling capacity. This role involves analyzing job requests, confirming schedule availability, building accurate work order quotes, leading daily planning meetings, and managing customer feedback.

Key Responsibilities

• Serve as the first point of contact for incoming field service job requests via phone, email, and other submission channels
• Analyze job requirements and demand to determine scope and urgency
• Confirm schedule availability against job requirements and communicate findings to relevant stakeholders
• Directly build work order quotes in Corridor ERP for job requests across multiple engine platforms (HTF, TFE, CFE, CF34, BR710) and APU platforms (36-100/150, RE100, RE220), incorporating input and direction from MCC team members as needed
• Apply working knowledge of maintenance service programs — including Honeywell MSP, GE OnPoint, and similar coverage plans — as a major factor in accurate quote development and pricing
• Own quote turnaround time and quality as a direct driver of KPI performance
• Lead the daily planning and scheduling meeting for the department
• Perform scheduling activities in Corridor ERP and ensure all MCC Managers have the information needed to execute their work scopes
• Coordinate with MCC Managers when jobs are pushed or work scopes change to ensure adequate coverage
• Communicate proactively with customers when job timing or start dates change
• Work closely within the TES business with Finance, Rental Bank, Engine and APU Shop Operations, Supply Chain, and Shipping/Receiving
• Partner with the Sales team to ensure solid and planned work is staged correctly and ready for execution
• Support and align with the MCC Manager, Sr. Manager of Field Service, and Director of Field Service as needed
• Capture and relay customer feedback received through any channel — phone, email, in-person, or otherwise — ensuring relevant input reaches the appropriate internal stakeholders, not solely feedback gathered through formal surveys
• Own and report on time-to-response and quote conversion metrics

Qualifications

• Established knowledge of the CORRIDOR ERP system, with proficiency required for both quoting and scheduling functions
• Proficiency in MS Office, especially Word, Excel, and SharePoint
• Demonstrated ability to work independently and collaboratively within a team
• Experience with planning and scheduling in an aviation maintenance environment or similar industry
• Prior experience in a scheduling or coordinator role is preferred, given the cross-functional and leadership visibility of this position
• Strong written and verbal communication skills, with the ability to engage effectively with internal and external stakeholders at all levels

Preferred Qualifications

• 3+ years of experience in the aviation business
• Understanding of the business aviation market
• Working knowledge of maintenance service programs such as Honeywell MSP and GE OnPoint
• College degree, or equivalent experience in the business aviation market

Benefits

• Outstanding Medical and Dental Benefits
• Company funded Health Reimbursement Account
• Basic Employee Life and Accidental Death and Dismemberment Insurance
• Long-Term and Short-Term Disability
• Vacation and Sick Time
• Paid Holidays

Why TES

• A leading company in the global Business Aviation industry
• Values innovation, excellence, and community contribution
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Engage in meaningful work that makes a difference in the aviation sector and beyond
• Equal Opportunity Employer