Planetree Certification Manager

About the role

The Certification Manager at Planetree is responsible for administering and delivering the Certification for Excellence in Person-Centered Care program. This role involves managing the Certification Management Portal, maintaining certification resources, collaborating with the marketing team, and participating in certification assessments.

Responsibilities

• Serve as lead administrator on Certification Management Portal, including managing intake of applications, user access and support, workflows, and troubleshooting as needed.
• Ensure integrity of Certification-related data and documentation in CRM (Salesforce), including assisting with Certification Service Agreements and proposals, entering and updating user data, and managing reporting on Certification milestones/payments/renewals/etc.
• Maintain and manage Certification-related resources on the Planetree Hub.
• Partner with Marketing team to educate, promote, and market Certification program and recognize Planetree Certified sites on social media, website, webinars, and more.
• Collaborate with the Product team to develop and standardize supporting Certification administration documents including but not limited to scoping, assessment methodology, etc.
• Track and monitor Certification related KPIs such as report submission turnaround time.
• Program manage updates to the Certification Program including external accreditation requirements, customizations based on countries and care setting, and integration of feedback to ensure relevance.
• Represent Certification Program at Planetree Forum and other events and venues as needed.
• Manage administration of the PCC Certification Program and other Certification-related Planetree education programs including but not limited to invoicing, attendance tracking, reminders, and distribution of materials.
• Participate in Certification Lived Experience Validation Assessments (may require domestic/international travel, which will not exceed up to one week per month/average or 12 weeks per year).
• Assist with administration of online Certification Readiness Self-Assessment Tool (CRSAT).
• Conduct quality check reviews on Certification reports before distribution to clients.
• Maintain an up-to-date understanding of latest certification requirements and a strong understanding of Planetree’s person-centered care framework.
• Assist and support the Certification team in development of education for internal and external clients related to Certification standards, processes, and benefits.

Requirements

• Demonstrate interest in driving positive change in healthcare.
• Show strong professional communication (written, oral, non-verbal) with individuals from a variety of backgrounds and cultures.
• Able to manage multiple projects with competing priorities and timelines, and deliver high-caliber work on time/budget.
• Able to adapt comfortably to various situations and conditions.

Qualifications

• Bachelor’s degree or Associate’s degree with 5 years of related experience.
• Experience in project management.
• Obsession with customer experience including follow-up and problem resolution.
• Excellent interpersonal, verbal, communications, and listening skills.
• Strong attention to detail.
• Self-starter, independent, and comfortable with minimal direction.
• Proactive in anticipating needs and follow-up items.
• Healthcare experience.
• Technology proficient in Microsoft Office (Word, Excel, PowerPoint, OneDrive) and 365 products.
• Proficient with video conferencing platforms such as Zoom and Microsoft Teams.
• Proficient with presentation technology.
• Proficient with project management tools.
• Experience with Expensify.
• Experience with Salesforce.
• Experience with accreditation/certification management platforms.

Skills

• Interest in driving positive change in healthcare.
• Strong project management skills.
• Obsession with customer experience including follow-up and problem resolution.
• Excellent interpersonal, verbal, communications, and listening skills.
• Strong attention to detail.
• Self-starter, independent, and comfortable with minimal direction.
• Proactive in anticipating needs and follow-up items.
• Healthcare experience.
• Technology proficiency in Microsoft Office, 365 products, video conferencing platforms, presentation technology, and project management tools.
• Experience with Expensify, Salesforce, and accreditation/certification management platforms.

Benefits

Not specified.

Pay

$75,000 - $85,000 USD base, commensurate with experience.

Schedule

Hybrid – mixture of onsite and remote work.

Estimated travel –10% or less; up to approximately 12 weeks a year.