Plaintiff Personal Injury Intake Case Manager

The Ward Law Group is seeking an experienced Plaintiff Personal Injury Intake Case Manager to join our dynamic team in Miami Lakes, Florida.

About the role

As a high-volume, production-driven role, you will serve as the primary point of contact for clients throughout the pre-litigation process. You will independently manage a caseload, maintain detailed case documentation, and ensure cases progress efficiently toward demand preparation.

Responsibilities

• Serve as the primary point of contact for clients throughout the pre-litigation process.
• Independently manage a high-volume Plaintiff Personal Injury caseload.
• Maintain regular communication regarding treatment status, case progression, property damage, and outstanding requirements.
• Respond promptly and professionally to client calls, emails, text messages, and voicemails.
• Maintain accurate and detailed case documentation within Litify or the firm's case management system.
• Monitor case milestones and proactively move files forward.
• Coordinate medical treatment, communicate directly with insurance adjusters, manage bodily injury and property damage claims, request and review medical records and bills, and ensure cases remain on track for demand preparation.
• Communicate directly with bodily injury and property damage insurance adjusters, verify claim information, coverage, policy limits, liability decisions, and adjuster assignments.
• Aid clients with property damage claims, total loss claims, rental vehicle coordination, diminished value claims, loss of use claims, and PIP claims.
• Manage a high-volume caseload while meeting productivity expectations, reviewing files for completeness and readiness, escalating legal issues requiring attorney review, preparing files for demand preparation, and ensuring all supporting documentation is obtained and organized before transfer.

Requirements

• Fluent in both English and Spanish.
• Minimum 2 years of recent Florida Plaintiff Personal Injury pre-litigation case management experience managing motor vehicle accident (MVA) cases from intake through pre-litigation resolution.
• Minimum 1 year of experience working within a Plaintiff Personal Injury law firm.
• Recent plaintiff personal injury pre-litigation experience (not workers' compensation).
• Liability and coverage investigations.
• Property damage claim handling and coordination.
• Advancing cases through the Florida pre-litigation process.
• Managing a high-volume caseload in a fast-paced environment.
• Working in a KPI-driven production environment with measurable performance metrics.
• Demonstrated case progression ownership and file movement.
• Ability to work onsite Monday through Friday from 8:30 AM to 5:00 PM in our Miami Lakes office.

Qualifications

• Recent plaintiff personal injury pre-litigation experience (not workers' compensation).
• Liability and coverage investigations.
• Property damage claim handling and coordination.
• Advancing cases through the Florida pre-litigation process.
• Managing a high-volume caseload in a fast-paced environment.
• Working in a KPI-driven production environment with measurable performance metrics.
• Demonstrated case progression ownership and file movement.
• Ability to work onsite Monday through Friday from 8:30 AM to 5:00 PM in our Miami Lakes office.