Plaintiff Personal Injury Client Support Representative (Onsight)

About the Role

Be the calm, professional first impression for injured clients. The Ward Law Group is hiring a bilingual (English/Spanish) Front Office Receptionist / Client Support Representative for our New York office. In this role, you will be the first person clients meet when they come to our office after a car accident, slip and fall, or trip and fall incident. We are looking for someone who is warm, polished, organized, and genuinely people-focused—someone who can greet clients with empathy, help them feel safe and reassured, and connect them quickly with the right attorney or case manager. If you thrive in a high-touch, in-person customer service role and know how to stay calm and professional in a busy office, we want to hear from you.

Responsibilities

• Greet clients and visitors in English and Spanish with professionalism, warmth, and empathy
• Create a welcoming, organized front-desk experience for injured clients and guests
• Help clients feel comfortable and supported when they arrive for appointments
• Notify and direct clients to the appropriate attorney or case manager
• Answer and route incoming calls, take accurate messages, and follow front-office communication protocols
• Schedule, confirm, and update appointments
• Maintain a clean, professional reception area and support daily office flow
• Enter notes, messages, and client information accurately into office systems
• Support light administrative tasks such as scanning, filing, document intake, and mail handling

Qualifications

• 2+ years of experience in a receptionist, front desk, intake, client services, or other high customer-contact role
• Fluent in English and Spanish, including confident in-person and phone communication
• Experience handling a busy front desk, multi-line phones, or steady walk-in traffic
• Experience scheduling appointments, routing visitors/calls, and documenting information accurately
• Strong customer service mindset with a calm, empathetic, and professional presence
• Strong organization, follow-through, and attention to detail
• Proficiency with Microsoft Office, Google Workspace, or similar office systems
• Able to work full-time on-site in New York, Monday–Friday, 8:30 AM–5:30 PM

Preferred Qualifications

• Experience in a law firm, personal injury firm, medical office, insurance office, or other high-touch service environment
• Experience supporting clients in stressful or emotional situations
• Experience with case management, CRM, or intake software
• Experience handling 30+ calls per day or comparable high-volume client interaction

What Will Make You Stand Out

• You are kind, polished, and confident in person
• You know how to make people feel welcome during stressful situations
• You can balance empathy with urgency and organization
• You are dependable, professional, and comfortable working in a fast-paced office

Benefits

• Health benefits
• Pretax health care and dependent care saving accounts
• Life insurance
• Paid time off and holidays
• Percentage match on your 401K contributions
• Confidential counseling services, mental health support, and financial guidance
• Opportunities for professional development

Location: 535 5th Avenue, Suite 2600, New York, NY 10017
Schedule: On-site, Monday–Friday, 8:30 AM–5:30 PM