Client Support Representative

What We’re Looking For

SHAZAM is looking for a Client Support Representative to join our client support team.

What You'll Do

• Take incoming calls from financial institutions with a focus on issue resolution.
• Maintain adherence to phone schedule to ensure adequate phone coverage for client support.
• Partner and collaborate with peers and business partners, as needed.
• Participate in team and department planning meetings.

What You Need

• 1+ year of call center experience.
• Prior banking or financial services experience.
• Strong verbal and written communication skills.
• Ability to work under the pressure of high expectations and deadlines.
• Bi-lingual is a plus.

What’s In It For You

• A mission-driven company with a strong sense of purpose.
• A hybrid work environment that values flexibility and collaboration.
• Opportunities for professional development and career growth.
• A culture that values innovation, integrity, and community impact.
• Excellent benefits:
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Flexible spending and health savings accounts.
• Life insurance and short- and long-term disability provided at no cost.
• Time away from work – PTO, VTO, paid parental leave, and company holidays.
• Educational assistance.

Pay

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

Schedule

This is a hybrid position based out of our Des Moines, IA office.