Pipeline Manager

About the role

The Pipeline Manager is responsible for leading the loan processing and pipeline management team, ensuring the efficient movement of loans throughout the mortgage lifecycle. This role oversees daily pipeline operations, drives process improvements, monitors service levels, and collaborates with underwriting, title, valuation, and closing teams to ensure timely, high-quality loan delivery.

Responsibilities

• Manage condition clearing and documentation workflows.
• Monitor pipeline progression and operational SLAs.
• Ensure loan files meet quality and completeness standards.
• Cook up activities across underwriting, title, valuation, and closing.
• Resolve operational bottlenecks and escalations.
• Maintain workflow controls and process documentation.
• Drive operational efficiency and service improvements.

Requirements

• Education: Bachelor's or Associate's degree.
• Experience: 10+ years in non QM residential mortgage processing.
• Must-Have Requirements:
  • Proven experience leading mortgage processing or pipeline management teams in a high-volume lending environment.
  • Hands-on experience with Loan Origination Systems (e.g., Encompass, Byte, LendingPad) and managing loan pipelines to meet operational and closing deadlines.
  • Strong knowledge of Non-QM loan products and applicable mortgage regulations, including TRID, RESPA, TILA, and ATR/QM.

Remote Work Requirements

• A stable, reliable internet connection.
• A professional and dedicated remote working setup.

Specific Technical Skills Needed

• Non-QM Mortgage Expertise – Strong understanding of Non-QM products, including DSCR, Bank Statement, Asset Depletion, Foreign National, ITIN, and other alternative documentation loan programs.
• Loan Origination Systems (LOS) – Hands-on experience with Encompass, Byte, LendingPad, or similar LOS platforms for managing the loan lifecycle.
• Pipeline Management – Ability to manage high-volume pipelines, prioritize loans, monitor milestones, and meet closing deadlines.
• Mortgage Processing & Underwriting – Thorough knowledge of the mortgage process from application through funding, including underwriting conditions and document requirements.
• Regulatory Compliance – Working knowledge of TRID, RESPA, TILA, ATR/QM, and other federal and state mortgage regulations.
• Title, Escrow & Closing – Understanding of title commitments, vesting, liens, judgments, payoffs, escrow, and closing/funding requirements.
• Income, Asset & Credit Analysis – Ability to review borrower financial documentation, including tax returns, bank statements, credit reports, and asset verification.
• Investor & Guideline Interpretation – Experience interpreting investor overlays, underwriting guidelines, and documentation requirements to ensure loan salability.
• Reporting & Data Analysis – Proficiency with Excel (pivot tables, lookups, reporting) and the ability to track pipeline KPIs, aging reports, and operational performance metrics.
• Operational Leadership & Process Improvement – Experience leading processing teams, balancing workloads, improving workflows, and driving efficiency through standardization and automation.

Benefits

$70,000-$80,000 annually. Paid Time Off (PTO). Fully remote — work from wherever you do your best work!