Branch Manager
About the role
Proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations of a mid-sized banking office.
Responsibilities
- Guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals.
- Engages in sales and service coaching sessions with sales staff.
- Conducts business development activities including personal visits and outbound teleservicing.
- Promotes Eastern Bank through community involvement via memberships in local organizations, participation in city/town events, engaging local business networks, and the like.
- Ensures sound branch operations and compliance with all bank policies, regulations, and laws.
- Effectively collaborates with internal business partners to ensure branch success.
- Manages and develops branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools.
- Leads by example and inspires confidence, respect, loyalty, and ensures a positive team environment among staff.
- Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines.
- Consistently applies policies for routine aspects of staff management, and as performance issues arise.
- Prepares and delivers performance appraisals for staff.
Qualifications
- Basic business acumen and professionalism is a must.
- Strong written and verbal communication skills are critical.
- Ability to build relationships and strong alliances across the organization.
- Must be flexible with ability to adapt to change.
- Must have the ability to quickly learn all there is to know about the products and services offered by the bank.
- Should understand the “big picture” in banking – i.e., answers to questions like: How does a bank make money? What makes a product profitable?
- Bachelor’s degree preferred, or equivalent combination of training and/or experience.
- 2-3 years of management experience and proven leadership capabilities required, preferably in a retail banking environment.
- Must have a history of solid sales, service, and management successes.
Benefits
Eastern Bank offers a robust benefits and retirement package, including medical, dental, vision, life and disability insurance, retirement, vacation, and tuition reimbursement. The company also provides a benefits program called Total Rewards.
Pay
Hiring Range: $59,594 - $95,776. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.
Schedule
Not specified.
Skills
Basic business acumen, strong written and verbal communication skills, ability to build relationships and strong alliances across the organization, flexibility with ability to adapt to change, ability to quickly learn all there is to know about the products and services offered by the bank, understanding the “big picture” in banking, Bachelor’s degree preferred, or equivalent combination of training and/or experience, 2-3 years of management experience and proven leadership capabilities, history of solid sales, service, and management successes.
Benefits
Comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.
Pay
Hiring Range: $59,594 - $95,776. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.
Schedule
Not specified.
Company Information
At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement. Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.