PIC-Front Office Supervisor-Springhill Suites Durham Chapel Hill

Job Duties

• Supervise the Front Office operations as directed by Hotel management.
• Work Front Desk shifts and assist, train, coach, and guide the front desk team ensuring all associates are following CMC and Marriott policies and guidelines while maintaining guest satisfaction standards.
• Interface with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regard to customer service, employee training and brand recognition.
• Schedule Front Desk associates keeping hours in budget and overtime under control via manpower reporting.
• Verify all Front office associates are in uniform and name tag is present, ensuring your associates are following CMC dress code policy.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards.
• Supervise the efficient operations of the Front Desk including check in/out procedures as well as familiar with all three working shifts to include proficiency with the Night Audit shift.
• Ensure that all brand quality standards and requirements are completed daily.
• Execute any other tasks or duties deemed necessary by hotel management for the successful operation of the property.

Job Requirements

• Minimal 1 year hotel experience is required.
• Self-motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
• Must be available to work any shift 7:00 am - 12:00 am and weekends.

Benefits

• Competitive wages based on experience
• Quarterly Cash Bonuses
• Paid Vacation
• Holiday Pay
• Medical, Dental, Vision Insurance
• Sick Leave
• 401k
• Life Insurance
• Short-Term Disability
• Marriott Hotel Discounts