Front Office Supervisor (FT) - Cypress Inn

Job Summary

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join their team. SHG is committed to hospitality, respect, authenticity, and continuous improvement.

What's In It For You?

• Part of a team committed to an inclusive, employee-focused workplace that invests in your development.
• A rewarding, fun, and flexible work environment.
• Exciting perks including free telemedicine and virtual mental health care access, multiple health insurance and life insurance options, a robust 401(k) plan with company match, paid parental leave, paid time off, holiday pay, pet insurance, and an Employee Assistance Program.
• Discounts on event tickets, electronics, gym memberships, and more through the Schulte Savings Marketplace.
• A robust benefit package including work today, get paid today with daily pay.
• Multiple locations across 38 states and 3 countries, operating reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as unique, independent, boutique, and lifestyle properties and restaurants.

Job Duties and Responsibilities

• Provide the highest quality of service to guests at all times.
• Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of the department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale.
• Treat people with respect.
• Recognize associate successes.
• Hold a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Assist the Emergency Response Team as necessary.
• Know the location and use of fire extinguishers.
• Maintain current list of available rooms for walk situations.
• Coordinate blocking of rooms.
• Check printed registration cards against information on arrival report and rectify any discrepancies.
• Ensure prompt and courteous service to guests.
• Pre-register guests according to standards.
• Complete and monitor employee schedule.
• Monitor VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keep track of rooms to ensure accurate status and readiness for check-in.
• Hire, coach, and discipline direct reports.
• Interact positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices, and Fair Labor Standards Act.
• Promote a harassment-free work environment.
• Act as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Effective communication skills, both verbally and in writing.
• Strong leadership skills.
• The ability to exceed expectations of guests and team members.
• Excellent time management skills.
• Knowledge of EEO policy, Fair Employment Practices, and Fair Labor Standards Act.

Education and Experience

Education and experience requirements are not specified in the job posting.

Benefits

• Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy.
• Specific compensation and benefit details will be discussed during the interview process.

Equal Opportunity Employer

Schulte Hospitality Group is an Equal Opportunity Employer.

Compensation Range

$27-$29 per hour.