Front Office Supervisor - Hilton San Francisco Union Square
Responsibilities
- Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
- Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
- Lead day-to-day team operations: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
- Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
Qualifications
- Minimum one year front office supervisor experience
- Proficiency with On-Q
- Full service hotel experience is highly preferred
Shift Pattern
Full availability, including overnight shifts, weekends and holidays are required.
About the Role
Hilton San Francisco Union Square is seeking a Front Office Supervisor. As one of the tallest buildings in the city, this historic yet innovative 3-tower hotel has 1,921 rooms, 134,500 square feet of banquet space, and 4 food and beverage outlets. Located in the heart of San Francisco, the Hilton San Francisco Union Square is in the middle of everywhere you want to go! World class shopping in Union Square, the Historic Cable Cars Chinatown and Moscone Center are just steps away from the largest hotel on the West Coast.
Benefits
Join an award-winning workplace culture at Hilton, where we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Pay
Shift Pattern: Full availability, including overnight shifts, weekends and holidays are required.
Schedule
Shift Pattern: Full availability, including overnight shifts, weekends and holidays are required.