Supervisor - Hotel Front Office

About the role

The Front Office Supervisor oversees the operation of the Front Desk, Front Services, Group Reservations, and the Communications Center, ensuring flawless execution of guest service.

Responsibilities

• Monitor and assist in the completion of all opening and closing Front Office tasks.
• Resolve guest opportunities expediently and in a professional manner.
• Direct the work of all Front Office employees, delegating in a fair and equitable manner.
• Aid in the training, development, and motivation of all Front Office employees.
• Manage and coordinate the delivery/tracking of all guest messages or packages.
• Maintain oversight of the Communication Center call volume and provide additional coverage when required.
• Oversee the guest badging process to ensure badges are created on time and accurately.

Requirements

• Experience in the hospitality industry required.
• Hotel Front Office experience desirable.
• Experience as a departmental trainer or supervisor preferred.
• Strong computer skills.
• Proficient in Microsoft Excel and Outlook.
• Microsoft Teams and OneNote experience desirable.
• Texas Driver’s License with good driving record required.
• Must be over 21 years old for vehicle driving insurance purposes.

Qualifications

• Experience in the hospitality industry required.
• Hotel Front Office experience desirable.
• Experience as a departmental trainer or supervisor preferred.
• Strong computer skills.
• Proficient in Microsoft Excel and Outlook.
• Microsoft Teams and OneNote experience desirable.
• Texas Driver’s License with good driving record required.
• Must be over 21 years old for vehicle driving insurance purposes.

Skills

• Experience in the hospitality industry.
• Hotel Front Office experience.
• Departmental trainer or supervisor experience.
• Strong computer skills.
• Proficient in Microsoft Excel and Outlook.
• Microsoft Teams and OneNote experience.
• Texas Driver’s License with good driving record.
• Over 21 years old for vehicle driving insurance purposes.

Benefits & Perks

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays - 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leverage leadership and career development programs.
• Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

Pay

$21.00

Schedule

1st & 2nd shifts