Front Office Supervisor - Hilton Santa Barbara Beachfront Resort
Responsibilities
- Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.
- Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback.
- Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
- Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.
Qualifications
- At least 2 years of hotel front desk experience.
- At least 1 year of supervisory experience.
- Full schedule availability.
Requirements
Passion for spreading the light and warmth of hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes.
A sense of Ownership and accountability.
A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About the Role
Nestled on California's Central Coastline, just steps from pristine beaches, the Hilton Santa Barbara Beachfront Resort celebrates Santa Barbara's culture and history across its 24-acre resort, featuring 360 spacious rooms and 60,000 sq. ft. of meeting space.
Benefits
We offer competitive health benefits, career growth opportunities, and a Go Hilton travel discount program along with complimentary meals while on shift.
Pay
The pay range for this position is $18.00 - $25.00 per hour.
Schedule
The schedule for this position is typically full-time, but may vary based on department needs.