TOP Supervisor

About the role

The TOP (Top of Production) Supervisor is responsible for leading the daily TOP sample approval process and supervising a small team to ensure accurate, timely, and compliant handling of samples across all product categories, including apparel, accessories, and footwear. This role is critical to maintaining high operational efficiency in a fast-paced, high-volume environment while ensuring adherence to company and industry standards.

Key responsibilities

• Team Leadership & Supervision
• Lead, coach, and support the TOP team to achieve daily productivity and quality targets.
• Assign and monitor workloads, balancing tasks to prevent bottlenecks or downtime.
• Provide clear guidance, feedback, and mentoring to team members.
• Escalate operational or performance issues to management in a timely manner.
• Oversee proper receipt, organization, and hanging of all TOP samples.
• Ensure daily processing of samples aligns with company standards and timelines.
• Track sample submissions, re-submissions, and rejections to ensure timely resolution
• Quality Review & Decision Oversight
• Review flagged samples and make final approval or rejection decisions according to company quality and compliance standards.
• Communicate decisions, corrective actions, and resubmission requirements clearly to vendors and internal teams.
• Maintain accurate records of approvals, rejections, and recurring issues.
• Workflow & Productivity Coordination
• Manage daily team workflow to meet KPIs of 800 - 1100 samples processed per day.
• Ensure coverage and timely handling across all product categories in a high-volume setting.
• Adjust resources and assignments proactively to maintain operational efficiency.
• Reporting & Documentation
• Maintain accurate documentation of sample handling, approvals, and communications.
• Provide timely updates and reports to management on workflow, rejections, and compliance.
• Compliance & Process Integrity
• Ensure all samples and processes comply with company policies, industry standards, and regulatory requirements.
• Identify process inefficiencies or compliance gaps and support improvement initiatives.

Requirements

• Minimum 3–5 years of experience in quality assurance, production, or sample management, preferably in apparel, retail, or consumer goods.
• Previous supervisory or team lead experience strongly preferred.
• Strong organizational, prioritization, and problem-solving skills.
• Excellent interpersonal and communication skills for cross-functional collaboration.
• High attention to detail and ability to make accurate quality decisions under tight deadlines.
• Experience with sample tracking systems, PLM, or reporting tools is a plus.
• Fast-paced, high-volume production environment.
• Ability to handle multiple priorities while maintaining attention to detail.
• May require standing or moving for extended periods while handling samples.

Benefits

• Brand new state-of-the-art HQ in Beverly Hills!
• Formalized career paths for continued professional growth
• Comprehensive health insurance across Medical, Dental and Vision
• 401k match, with immediate vesting upon eligibility
• Weekly catered lunches & fully-stock kitchen pantry!
• Opportunities to travel for trade shows and vendor meetings
• Summer Fridays Early Departure
• Team bonding events and programs
• Athletic employee discounts!

Pay

Competitive salary and benefits package.

Schedule

Full-time position with flexible hours to accommodate the needs of the role.